CenturyLink Public Communications Portal

Welcome to the Johnson County Inmate Calling Center

This site provides information on how to receive calls from inmates at a Johnson County facility.

Johnson County has contracted with CenturyLink to provide calling and account billing services to inmates. Recipients of these calls may include friends, relatives, and attorneys.

Upon completing the booking process, inmates are usually given a reasonable amount of time to use the phone in the Booking Area. These phone calls are free of charge for local calls only. Long distance calls can only be completed as collect calls. The telephones provided may not connect with all mobile phone providers.

Inmates will be given other opportunities to utilize the phone upon placement in the Pre-Classification module. Inmates are given different times throughout the day to use the phone during their recreation times.

Telephone calls in the Pre-Classification module are free for local calls but are collect for long distance calls. Friends, family members or attorneys can establish and fund prepaid calling accounts by phone or internet. Called parties can make payments directly to an inmate’s calling account or take advantage of a Prepaid Collect calling plan to accommodate calls to cell phones, unbillable accounts or accounts with credit issues.

Available Services
  • Inmate Debit account
    • Set up and funded through inmate banking and commissary services. Inmates can use money in their inmate banking account to purchase debit calling time through the Inmate Telephone System.
  • Call Center Debit account
    • Enables you to add funds to an inmate debit account
    • Allows calls to connect to cell phones or internet phone services, which do not allow Traditional Collect billing
    • No monthly spending limits
    • Payments accepted: Credit/debit card (MasterCard and Visa logo) & Western Union. A maximum per-transaction limit will apply to credit/debit cards. Establish or manage an account:
      • Online: www.icsolutions.com
        • By phone: 888-506-8407

          Note: these funds will belong to the inmate once funded and will not be eligible for refund requests by friends and family.

  • Prepaid Collect account
    • Enables you to receive calls to your specific phone number from an inmate
    • Allows calls to connect to cell phones or internet phone services, which do not allow Traditional Collect billing
    • No monthly spending limits
    • Payments accepted: Credit/debit card (MasterCard and Visa logo) & Western Union. A maximum per-transaction limit will apply to credit/debit cards. Establish or manage an account:
      • Online: www.icsolutions.com
        • By phone: 888-506-8407
      • Note: if you accept a call from a Johnson County inmate and have not already established a Prepaid Collect account, you will receive one complimentary 60-second call and then be automatically routed to a customer service agent
  • Traditional Collect account

    Calls will be billed on your monthly bill from your local phone company if your phone company offers this option and your phone account meets the following requirements: There must be a payment history of 6 months or more with no past due or service interruptions on the telephone number receiving the collect calls. The long distance provider must have a signed agreement with the telephone contract provider allowing collect calls.

    There is no need to set up an account if your local phone company offers this option; an account will be set up for you automatically when you accept a call.

    A 30-day spending limit will apply to Traditional Collect accounts.

    Manage your account:

    By phone: 888-664-7839

    Direct bill account (Attorneys only)

    Calls billed directly to Attorneys only

    Establish or manage your account

    Call 800-464-8957

Restrictions
The following restrictions may be applied by Johnson County to inmate calling:

  • Limits on length of calls. (15 minutes maximum)
  • Limits on number of inmate calls to the same number in a given amount of time
  • Call monitoring and recording
  • Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers
  • Temporary or permanent denial of phone usage rights based on disciplinary problems, security restrictions, court orders, or requests by a called party