Prism Parental Control PINs

Creating a Parental Control PIN

The first time you access Parental Controls you will be prompted to set up a PIN or personal identification number. This four digit PIN must be entered to lock or unlock channels, ratings or On Demand rentals. You do not need a PIN to hide channels.

To create your PIN:

  1. Press the MENU key to bring up the main menu.
  2. Use the RIGHT ARROW key to select SETTINGS.
  3. Use the DOWN ARROW to select GENERAL.
  4. Press OK.
  5. Use the RIGHT ARROW to select PARENTAL CONTROLS.
  6. Press OK.

If a PIN has already been created a lock will appear. But, if a PIN has not been created, you will be prompted to enter your PIN. You will be asked to enter a four digit PIN. Enter your PIN using the NUMBER KEYS.  (You can use the DELETE key to erase mistakes and start over.) Enter the same PIN a second time using the NUMBER KEYS to confirm.

The Parental Locking screen should appear. Now you can lock specific channels, On Demand rentals, and more.

When you create a PIN, choose a random number instead of an address, birthday, date or phone number that your child might guess easily.

Deleting Your Parental Control PIN

Deleting your PIN or resetting parental locking will disable all Parental Locking settings, but it won't affect hidden channels since you don't need a PIN to hide channels. To enable parental locking after deleting your PIN, you will need to create a new PIN.

To delete your PIN:

  1. Press the MENU key to bring up the main menu.
  2. Use the RIGHT ARROW key to select SETTINGS.
  3. Select GENERAL.
  4. Press OK.
  5. Use the RIGHT ARROW to select PARENTAL CONTROLS.
  6. Press OK.
  7. Enter your PIN number.
  8. The Parental Lock settings screen should appear.
  9. Use the ARROW keys to select TURN OFF LOCKING.
  10. Press OK.
  11. Use the DOWN ARROW key to select RESET ALL PARENTAL LOCKS.
  12. Press OK.
  13. Press OK a second time to confirm.

You will be returned to the last channel you were watching.

If you Lock Adult Programs, you will not be able to change your PIN or reset Parental Controls. If you want to reset Parental Controls, unlock Adult Programs.

If you can't remember your PIN, chat with CenturyLink® Prism™ customer service.

For more information on using your Parental Controls, watch the Help On Demand videos on locking channels, locking shows by rating and locking On Demand rentals.