Prism troubleshooting: Pixilated or blocky picture

If your picture looks pixilated or blocky...

Check to see if the problem is occurring on other channels.

If the problem is only on one channel, press and hold the POWER button on the set-top box for 5 seconds to restart. As the set-top box restarts, you will see a progress screen with three dots, Microsoft Media Room screen and the CenturyLink logo before you see video.

If other channels look pixilated or blocky, check your other televisions connected to set-top boxes.  If the problem is happening on only one television, then press and hold power button on that set-top box for 5 seconds to restart. As the set-top box restarts, you will see a progress screen with three dots, Microsoft Media Room screen and the CenturyLink logo before you see video.

If the picture on other televisions looks pixilated or blocky, chat online with Prism technical support.