What happens to AutoPay when you disconnect service?
We're sorry to see you go, but if you must disconnect your CenturyLink services and you're enrolled in AutoPay, here's what to expect.
Your AutoPay enrollment will end with your last billing cycle, and your last bill will be paid automatically with AutoPay. Occasionally, however, additional charges will accrue after your last billing cycle and this balance will need to be paid either by phone or by mail.
Why would additional charges accrue?
For services that are billed based on usage, such as some long distance plans or DIRECTV® pay-per-view, it's possible that some charges will not be included in your last bill cycle. You will receive a subsequent bill in these situations, which will need to be paid manually.
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