Not seeing a recent payment reflected on your online bill?
If you recently mailed in a payment, it may not have arrived or been processed yet. A payment by mail can take about 10 days before it's reflected in your current amount due.
If you paid online, by phone or in person, we adjust the amount due as soon as your payment is successfully submitted. When you made your payment online, by phone or in person, did you receive a payment confirmation number, either by the representative you contacted or on the web page acknowledging your online payment? If so, your payment should be immediately reflected in the amount due shown in Quick Bill Pay and on your My Account summary.
If you view your bill details when you're in My Account, you're actually viewing the bill that was generated for you at the end of your billing cycle, including the total amount due for the month. That is for your records and will not be updated. Your current amount due is shown on the summary page that appears after you sign in to My Account.