How to change your AutoPay payment information
If you need to update or change your automatic payment information, sign in to My Account to make the necessary adjustments. (If you've forgotten your My Account username or password, you can retrieve them.)
UPDATING payment info
It's common for people to need to update their payment information every now and then. For instance, you might need to update your:
- Credit card number
- Expiration date
- Checking account number
Making these kinds of changes shouldn't impact your automatic billing. Of course, keep an eye on your bill, and if anything looks unusual, contact us.
IMPORTANT: If your credit card expired recently, your automatic payment may have been rejected. To confirm it went through, log in to My Account, and look at your bill. If you see an outstanding balance, you can make a one-time payment to take care of it. So long as you've updated your account information in My Account, next month's automatic payment should go through normally.
CHANGING payment info
If you need to completely change your payment information -- like you want to stop using your checking account and start using a credit card -- it's easy enough to do, but you'll need to pay attention to your bill until the change is finalized.
You'll want to do the following:
- Monitor your bill.
- Watch for status messages.
- Make a one-time payment, if necessary.
Follow this procedure for a couple billing cycles. The status messages are key because they'll tell you if your payment is scheduled to be automatically paid. If not, you need to make a one-time payment. (You can do this online, by phone, by mail or in person.)
Once our systems accept your change, you'll see a message on your bill.