What to do if your wireless is off

Both your computer and modem need to be working for you to be able to connect to the Internet. If either's wireless settings are OFF or malfunctioning, you can experience problems.

Things to check on your computer

With laptop computers in particular, it's easy to accidentally bump a button and turn OFF your wireless. For instructions on how to turn your wireless ON, click on your computer manufacturer's name.


It's also possible that your wireless adapter is malfunctioning. There are a few simple things you can do to isolate (and solve) the problem. Read how to fix your wireless adapter troubles to ideas on what to do next.

Modem settings that may need adjustment

If the wireless indicator light on your modem is OFF, try doing these 4 things, in the order listed.

  1. Confirm your wireless is enabled:
    1. Visit our modem support page.
    2. Click on the link for your modem.
    3. Choose Wireless Setup.
    4. Select Radio Settings: Change Channel, Power Level and Mode. 
    5. Follow the instructions for your particular device.
  2. Power cycle your modem:
    1. Unplug the power cord from the back of the modem.
    2. Verify you have unplugged the correct cord by checking that all the lights on the modem are turned OFF.
    3. Wait 30 seconds, and plug the power cord back into the modem. 
    4. Wait for the Internet light to turn green.
    5. Try connecting to the Internet.
  3. RESET only your WIRELESS SETTINGS:
    1. Visit our modem support page.
    2. Click on the link for your modem.
    3. Choose Wireless Setup.
    4. Select Reset Wireless Defaults Example screen
    5. Follow the instructions for your particular device.

    IMPORTANT: Your wireless settings include things like your network name (SSID) and password (KEY/PASSPHRASE). When you reset these settings, you erase your custom data and the device reverts to its factory default settings, which can usually be found on a sticker on the bottom of the modem. If your modem doesn't have a sticker, you can still find its factory default settings.

  4. RESTORE ALL your MODEM SETTINGS to their factory defaults. For step-by-step instructions on how to do this (as well as some words of caution), read Modem RESET: Understanding what it does and when to use it.

Note: If your modem is not supported by CenturyLink, refer to your user guide for how to confirm your wireless is enabled, or how to reset your modem.

If your wireless indicator light is ON, but you don't have connectivity, start with Step 2 (above) and work your way down the list.

For additional assistance, chat with us.  We're here to help.