How late fees are calculated

If your payment is late, you'll either be charged a flat fee, interest based on a percentage of the amount due or possibly both -- depending what services you have with us.

To avoid late fees, your bill must be paid by the date listed on your bill. You can find your due date (and account balance) on the first page of your paper bill and/or by logging in to My Account.

Late fees by service by month

Service(s)

Fee(s)

When?

Internet

$6

Next bill

Telephone or Prism TV

Interest only

Next bill

Internet and telephone or Prism TV

$6 and interest

Next bill

*Interest is based on a percentage of amount due, and that percentage is based on the Public Utility Commission (PUC) rules for the state where you live. To give you a rough estimate, it's likely to be 1 to 2 percent of the amount due each month, though as we said, that varies based on location. (To get specifics, search for "public utility commission" + [your state].)

Payment arrangements

If you're concerned you won't be able to pay your bill by the due date, please contact us about making payment arrangements


Did you know? AutoPay is our bill payment service. With it, you don't have to worry about late fees or missed due dates. Instead, you take control and set up your bill to be paid automatically each month via your checking account, savings account, debit card or credit card. Easy, secure and convenient.