If your payment is late...

If you're running behind, there are ways to get your payment to us quickly -- maybe still by your due date. If that's not possible and you miss your due date, unfortunately, late fees are a likelihood. What happens next largely depends on how late you get your payment to us.

Note: You can find your due date (and account balance) on the first page of your paper bill and/or by logging in to My Account. Payments need to be to us by close of business on the day they're due.

How to pay your bill quickly

If you're in a rush, there are ways to pay your bill quickly. For instance, using Quick Bill Pay, My Account or pay by phone gets your payment to us immediately. If you have time to drive somewhere, paying in person is also fast.

Why your payment may be late

We don't process payments on holidays, weekends or after business hours. Payments that come in during these times won't get entered into our system until the next business day. 

What you can expect for fees

We charge late fees for payments that aren't received by the due date. Fees vary based on the type of service and can be a flat fee, interest based on a percentage of the amount due, or some combination of both.

How we'll try to contact you

At a minimum, if your bill is past due, we'll mail you a notice, and if your bill continues to go unpaid, we'll try to reach you by phone.

If you have CenturyLink Internet service, you may also receive a "past due" message on your computer screen when you log in to your account. If you have Verizon Wireless service, and pay for it as part of your CenturyLink bill, you may get a "past due" text message.

What to do if you can't pay

We realize there are a lot of reasons people have trouble paying their bills. Rather than not pay your bill at all and risk having your services turned off, contact us as soon as possible and ask about making payment arrangements. We'll work with you and try to figure out something that fits your unique situation. 

When we'll disconnect services

Each state has a Public Utility Commission (PUC) that regulates these kinds of things. As a result, the laws governing when we disconnect services varies from state to state. 

Generally, accounts that go unpaid are first suspended and then disconnected. Once the bill has been paid in full, suspended accounts can usually be turned back on within 24 hours. Because they require we send someone out to physically turn the service back on, disconnected accounts cost more and take longer to re-activate. Plus, a deposit may be required to get service re-installed.

If you would like specifics, contact us, and we'll answer your questions.


Did you know? AutoPay is our bill payment service. With it, you don't have to worry about late fees or missed due dates. Instead, you take control and set up your bill to be paid automatically each month via your checking account, savings account, debit card or credit card. Easy, secure and convenient.