Incorrect charge on your bill

We want you to feel confident that you understand the costs of your CenturyLink products and services.

One thing to note: federal and state taxes and fees are often misunderstood as incorrect charges. To help you make sense of it, we've put together information about taxes and fees, what they're for and where they appear on your bill.

If you still disagree with a charge on your bill, chat with us online so that it can be taken care of promptly.

We'd be happy to discuss your request to adjust, credit or remove charges from your bill, or to simply explain a charge you don't understand. We're here to help.