How to stop calling features from blocking calls

If you're experiencing a phone service problem, double check that you don't have a calling feature mistakenly turned ON (or OFF).  And/or, be sure you have the calling feature set up to do what you want it to do, and it's not blocking your calls.

Managing your calling features

Anonymous Call Rejection

  • Anonymous Call Rejection (ACR) blocks calls from ANONYMOUS or PRIVATE numbers.
  • When a caller with an ANONYMOUS or PRIVATE number calls your home, they hear: The party you are calling does not accept blocked calls. If you are calling from a blocked number, hang up, press*82 and redial. When you do this, your name and number will appear for this call only.
  • Callers who do not unblock their numbers are disconnected and do not reach you. To turn Anonymous Call Rejection OFF, press *87. (To turn it ON, press *77.)
  • For more detailed instructions and troubleshooting tips, read how Anonymous Call Rejection works.

Call Curfew

  • Call Curfew blocks all incoming (and outgoing) calls during certain times of the day. You set the schedule, and then the only calls that get through during those hours are ones you've authorized.
  • You can include up to 20 numbers on your "authorized callers list." Callers who are not on your list hear: Your call has been completed. However, the party you are calling is not receiving calls at this time.
  • To manage this feature, dial *78 from the line it's installed on, or call 1-888-(your area code)-8052 from any touch-tone phone.**
  • For detailed, printer-friendly instructions, download the Call Curfew user guide [pdf].

Call Following

  • This feature is very similar to Call Forwarding. Both Call Following and Call Forwarding let you redirect your calls to another local, long-distance or wireless number. The difference is that Call Following lets you set up the service remotely. You don't have to be at home to activate it.
  • If you have this feature but forget it is active, you'll be wondering why no one's calling you at home.
  • To manage this feature, dial *78 from the line it's installed on, or call 1-888-(your area code)-8052 from any touch-tone phone.**
  • For detailed, printer-friendly instructions, download the Call Following user guide [pdf].

Call Forwarding and Selective Call Forwarding

  • Call Forwarding automatically forwards all your calls to another local, long-distance or wireless number.
    • Call Forwarding Busy -- forwards calls when your line is busy
    • Call Forward No Answer -- forwards calls when you do not answer
    • Selective Call Forwarding -- forwards specific calls you designate
  • If you have this feature (or any of its variations) but forget it is active, you'll be wondering why no one's calling you at home.
  • To cancel Call Forwarding, press *73. (To reactive it, press *72.)
  • To cancel Selective Call Forwarding, press *83. (To reactive it, press *63.)
  • For detailed, printer-friendly instructions, download the Call Forwarding user guide [pdf] or the Selective Call Forwarding user guide [pdf].

Call Rejection and Enhanced Call Rejection

  • Call Rejection blocks incoming calls from specific numbers. 
  • To block unwanted or annoying calls, you create a "rejection list" and add up to 25 phone numbers that you want to reject to the list.
  • Numbers on your call rejection list are not able to call your home.
  • To block calls (or find out which numbers are already on your rejection list), press *60 and follow the prompts. To temporarily deactivate Call Rejection, press *80.
  • For detailed, printer-friendly instructions, download the Call Rejection user guide [pdf] or the Enhanced Call Rejection user guide [pdf].

Dial Lock

  • Dial Lock is primarily used to block long-distance, operator-assisted, directory-assistance and 900-number calls. However, it can also be set up to block local and toll-free calls.
  • If you try to place a call while Dial Lock is active, you will hear: We're sorry. This call cannot be completed from this telephone.
  • For printer-friendly instructions, download the Dial Lock user guide [pdf].

Do Not Disturb (DND)

  • Do Not Disturb blocks all incoming calls during certain times of the day. You set the schedule, and then the only calls that get through during those hours are from people who you've given a special code.
  • While Do Not Disturb is active, unless callers have been given a special code, they cannot reach you.
  • To manage this feature, dial *78 from the line it's installed on, or call 1-888-(your area code)-8052 from any touch-tone phone.**
  • For detailed, printer-friendly instructions, download the Do Not Disturb user guide [pdf].

No Solicitation

  • No Solicitation screens your calls from 8 am to 9 pm every day. An automatic message asks solicitors to hang up and tells regular callers to press 1 to complete the call.
  • Callers who listen to the message know to press 1 to get through to you. Of course, it's possible that your callers are not listening to the recorded message, and instead, they are simply hanging up.
  • To manage this feature, dial *78 from the line it's installed on, or call 1-888-(your area code)-8052 from any touch-tone phone.**
  • For printer-friendly instructions, download the No Solicitation user guide [pdf]


** Most customers should call 1-888-(your area code)-8052 to make changes to these calling features. However, if you're in:

  • Minnesota using area codes 763 and 952, call 1-888-612-8052
  • Iowa using area code 641, call 1-888-515-8052
  • Arizona area code calling from 928, call 1-888-520-8052
  • Oregon calling from area code 971, call 1-888-503-8052
  • Oregon using area code 458, call 1-888-541-8052


To add or change the calling features on your account, chat with us. We're here to help!