Use Continuous Redial to reach a busy number

Hearing a busy signal gets really annoying when all you want is your call to go through. Instead of manually hitting redial, let your phone do the work for you.

How to use Continuous Redial

Next time you get a busy signal, do the following: 

  • Hang up the phone.
  • Lift the receiver and listen for the dial tone.
  • Press (or 1166 from a rotary phone).
  • Hang up the phone.
  • When the line's no longer busy, you'll hear a distinctive (short, short, long) ring. You can:
  • Ignore the ring
  • Or, pick up the phone to connect the call

If you no longer need to reach the number, pick up the receiver and press (or 1186 from a rotary phone).

Useful things to know:

  • This calling feature keeps redialing the number every 60 seconds for up to 30 minutes. After 30 minutes, if the line is still busy, a recorded announcement tells you to hang up and try again later.
  • You can activate this feature on up to 15 numbers at one time.
  • You can continue to place and receive calls while this service is active.
  • When the line is no longer busy, Continuous Redial tries 3 times (within 30 minutes) to notify you that the line is available and that you can place your call.
  • When you activate Continuous Redial, you hear this message: The number called is busy. A special ringing will tell you when the line is free. Please hang up now.
  • If you cancel Continuous Redial, you hear this message: You have canceled your request. Please hang up now.
  • Continuous Redial is available in most areas and can be purchased as a monthly subscription. Or, you can pay for it only when you use it. 

Fees vary based on location, but generally, the rates are: 

  • $3.50 to $4.50 per month for unlimited use (subscription)
  • $0.75 to $1.25 per use (ala carte)

In either case, long distance charges are additional and billed separately. For ala carte usage, you are billed when you activate the service -- press

  • Continuous Redial works with most local, and some long distance numbers, but it cannot be used with wireless numbers.

For printer-friendly instructions, download the Continuous Redial user guide. If you have questions about this calling feature, chat with us.