Basic Verizon Wireless troubleshooting help

We hope everything is going brilliantly with your Verizon Wireless service, but if you've run into a snag, we want to get you answers. To that end, we've searched the Verizon self-help database looking for popular customer questions.


Common repair-related questions:

  1. I got my device wet. What should I do?
  2. What should I do if I hear static on my phone?
  3. What does it mean if I hear a fast-busy signal when I make a call?
  4. Why won't my device turn on?
  5. Why does my device keep beeping?
  6. Why does my device keep shutting off?
  7. Why do my calls drop in the middle of a conversation?
  8. Why can't I make or receive calls?
  9. Why can't I send or receive text, picture or video messages?
  10. Why can't I unlock my phone?

More help with repair-related topics

Other popular Verizon Wireless questions

Voice mail management

More help with voice mail


Text messaging

More help with text messaging


Mobile devices

More help for Android devices

More help for Apple® devices (iPhone® 4/4s, iPhone® 5, iPhone® 5s/5c, iPad® 2, iPad® Air)


Additional useful links

Where to get more help

You can ask members of the Verizon Community Forum for troubleshooting recommendations. (If you've never visited a technical forum, you'll find that forums are a good way to exchange messages with people who are experiencing problems similar to yours.)

Alternately, try visiting the Verizon Wireless FAQ page. It's a great source of information. We even found some of the content for this article there.

Of course, you can always contact Verizon Wireless directly. Their contact us page includes options for chatting online as well as speaking with live people.