Non-Telecom Services Surcharge Explained
This charge is for non-telecommunications products and is only applied to residential customers who receive Voicemail or Lineguard, either as a stand-alone product or as part of a CenturyLink bundle.
Why assess a surcharge instead of a rate increase?
CenturyLink instituted a surcharge rather than a rate increase to reduce the number of potential increases to customers. The surcharge is applied at the customer-account level, rather than on individual services. A surcharge also can be more easily reduced or eliminated if future circumstances permit.
If I have two lines at my home and services eligible for this surcharge on both lines, will I be charged the surcharge twice?
No. The surcharge is assessed one-time each month at an invoice level.
Is this surcharge required by the government?
No. The Non-Telecom Services Surcharge is a CenturyLink-imposed surcharge on certain non-telecommunication services, including CenturyLink Voicemail and Lineguard services.
Can a customer with these services be exempted from the surcharge?
No. The surcharge appears monthly for the duration of the time the account subscribes to CenturyLink Voicemail and Lineguard services.