Prism equipment overviewLearn about the basic functions of the three pieces of Prism equipment you receive at installation: the Residential Gateway, a set-top box, and a remote control.

What to expect with your closing billWhen you cancel service, a closing bill is generated immediately. Depending when you disconnect, you may also receive 1 to 2 follow up bills.

Prism Parental Control PINsLearn how to create and delete your Parental Control PIN. This PIN must be entered to lock or unlock channels, ratings or On Demand rentals.

Deleting Prism Parental Control settingsLearn how to disable your Prism Parental Control settings and delete your PIN. To enable parental locking again, you will need to create a new PIN.

Prism: How to hide channelsLearn how to hide channels from the Program Guide, Info and Favorite Channels screens.

Prism TV new customer education Get to know the basics of using your new television service.

Prism MXv3 IR remote control user guideHow to use your Prism MXv3 IR remote control.

How to use Prism Video On DemandLearn how to watch a movie using Prism On Demand.

What to do if your payment is declined.What you can expect and next steps you need to take if your payment is declined.

Locking Prism On Demand rentals using Parental ControlsLearn how to lock or unlock Prism On Demand rentals using Parental Controls. A PIN will be required to purchase On Demand Rentals or Pay Per View events.