How to replace your modemYour options depend on whether your modem is leased, where you purchased it and if it's under warranty.

What's a RMA number?We use RMA numbers to track high-speed Internet equipment that's returned us. We preprint RMA numbers on our prepaid return labels.

Prism equipment overviewLearn about the basic functions of the three pieces of Prism equipment you receive at installation: the Residential Gateway, a set-top box, and a remote control.

Getting started with CenturyLink® Prism® TVGet to know the basics of using your new television service. Plus learn how to record and watch programs with your DVR, start a recorded program in one room and finish in another, and much more.

Prism MXv3 IR remote control user guideHow to use your Prism MXv3 IR remote control.

Put your services on hold while you're away You can put your telephone, Internet and television services on hold when you plan to be away from home for an extended period of time.

Unclaimed PropertyDid you receive a notice in the mail?

What to expect with your closing billWhen you cancel service, a closing bill is generated immediately. Depending when you disconnect, you may also receive 1 to 2 follow up bills.

How to cancel your CenturyLink serviceTake your service with you when you move, temporarily suspend it when you leave for the season or disconnect it entirely.

How to transfer, suspend or cancel your DIRECTV serviceTake your service with you, temporarily shut it down or turn it off for good.