What's a RMA number?We use RMA numbers to track high-speed Internet equipment that's returned us. We preprint RMA numbers on our prepaid return labels.

Prism TV new customer education Get to know the basics of using your new television service.

What to expect with your closing billWhen you cancel service, a closing bill is generated immediately. Depending when you disconnect, you may also receive 1 to 2 follow up bills.

Prism Parental Control PINsLearn how to create and delete your Parental Control PIN. This PIN must be entered to lock or unlock channels, ratings or On Demand rentals.

How to cancel your CenturyLink serviceTake your service with you when you move, temporarily suspend it when you leave for the season or disconnect it entirely.

Unclaimed PropertyDid you receive a notice in the mail?

Prism equipment overviewLearn about the basic functions of the three pieces of Prism equipment you receive at installation: the Residential Gateway, a set-top box, and a remote control.

Prism MXv3 IR remote control user guideHow to use your Prism MXv3 IR remote control.

How to transfer, suspend or cancel your DIRECTV serviceTake your service with you, temporarily shut it down or turn it off for good.

Prism remote control overviewLearn about the basic functions and buttons on your Prism remote control.