"CenturyLink keeps asking me for my billing phone number. I don't have phone service with them. How could I have a billing phone number?" you ask in exasperation. We get it. It doesn't seem to make sense, but yet it does... kind of.
What we're talking about
When you contact us wanting to talk about your account, we need to ascertain who you are. One of the ways we do that is by associating a number with your account. If you only have Internet service with us, we still refer to that number as a "telephone number," even though it's not a phone number in the typical sense.
We use your "billing telephone number" (BTN) to:
- Look up your account information
- Troubleshoot your DSL line
- Do pretty much anything with your service
Also, if you're filling out a CenturyLink form or using our automated phone system, have your BTN handy because you'll probably need it.
Did you know? When you're talking to our customer service agents, you might notice that we use "billing telephone number" and "account number" interchangeably to mean the same thing.
Where you find the number
You can find your BTN on the top of the first page of your paper bill. Or, if you're in My Account, look for it on the top, right part of the screen. If you haven't received your first bill yet, you can find your BTN in the Welcome Letter we sent. In all cases, you're looking for the words, "account number."
If you can't find your BTN or need other assistance, chat with us. We're here to help