How does AutoPay work?

Once you have enrolled in AutoPay, you will receive an email to confirm your request. Here's what you can expect after that:

Your first AutoPay payment

Your first automatic payment will take place on your next billing cycle. You should continue to pay your bill another way until you receive a bill (email, online or in the mail) that clearly states that your balance will be automatically paid. If your bill doesn't state that your bill will be paid automatically, you should pay it using one of our convenient payment options.

Once your bill says AutoPay is set up, it will pay your bill each month using the payment method you chose.

When your automatic payment comes out each month

Exactly when AutoPay payments occur each month depends on several factors, including where you live and, in some cases, which payment method you're using.

You can expect to have your CenturyLink payment electronically deducted from your designated checking, savings or money market account 18 days after your bill date.

Please note: this is not the date your bill is due, but the date of the bill itself. Your bill date can be found at the top of your bill. Need help finding it? Check out our online video "Understanding your bill."

If you have set up an automatic payment from your credit or debit card, the exact amount of your monthly bill will be charged about 5 days after your bill date.  Again, this is not your bill due date, but your bill date.

You can expect to have your CenturyLink payment electronically deducted from your designated checking, savings, credit card or debit card on your bill due date each month.