If your bill seems higher than normal, it may be that there are some one-time charges that have been applied to your account.
When you start, or make changes to, your service
One-time charges are especially common when you first connect your service or if you have recently made changes to it. Typical one-time charges include:
- Equipment purchases (e.g., modem)
- Equipment shipping and handling
- Activation or installation fees
Occasionally, one-time charges are billed over multiple months. This is called, installment billing. Usually, you will see on your bill which installment is being billed out of the total number of installments.
When you use pay-per-use features
It may be that you or someone in your household has used a pay-per-use feature. Since you're only charged for pay-per-use features when you use them, you might not be accustomed to seeing them on your bill. Charges for pay-per-use features appear on your bill under the Usage Charges section.
For your phone service, they include:
- Directory assistance (e.g.,"Information" or 411)
- Last call return
- Continuous redial
- 3-way calling
For your television service, they include Pay-Per-View selections such as movies, video-on-demand or special events
When you request repair service
Depending on the circumstances, if you need the wiring inside your home worked on, you may be billed.
When you fall behind on paying your bill
If you fall behind on paying your bill, you may find charges that you don't typically see on your bill. For instance:
- Late payment charges
- Restoral of service charges
If you're disconnected due to nonpayment and you then have your service restored, you may be charged a one-time fee.
Where you can find one-time charges on your bill
You will typically find these charges listed line by line in your bill in the sub-sections labeled "One-time Charges" and "Usage Charges" within the applicable service detail section. Keep in mind, these one-time charges may also be subject to tax.
The charge for Late Payments is outlined in the "Information About Your Account" (page 2) section of your bill. Late payment charges are either a percentage of amount past due or flat fee. Learn how late payment charges are calculated.
Repair costs are also in the "One-time Charges" sub-section of the service details section in your bill.