Understanding your bill

If you'd like to know more about your bill, we can help. We've put together a short video that explains, among other things:

  • Sections of your bill (e.g., summary, itemized breakdown)
  • Location of specific account info (e.g., account number, bill date, due date)
  • Why your first bill might be higher than you expected.

IMPORTANT: Customers in your area may have bills that look different. If you see multiple videos, watch the one that matches the bill you receive. If the example bill in the video does not look like the bill you are used to receiving, try using the CHANGE feature in the heading of of this page to make sure we are showing you the billing information for your service area. 

This overview video is a great introduction to your bill, but if you're looking for more in-depth information, you may be interested in our self-guided, interactive tour of the bill.

Or, looking for information about taxes, fees and surcharges on your bill?

Alternately, if you're a new customer, learn about your first bill.