What to expect on your first bill

Welcome to CenturyLink! We're glad to have you as a new customer. If you haven't already, you will soon receive your first bill. The first bill will look different than other bills. That's because it includes partial (prorated) charges from the day we started your service to the beginning of your monthly billing cycle. 

Additionally, it may include one-time charges. These charges don't appear on your bill every month. Depending on the service you have, they can include:

  • Equipment purchases
  • Equipment shipping and handling
  • Connection, activation or installation fees

To give you an idea of what to expect, we've created a few example bills, but before you look at the examples, you may want see what a typical monthly bill looks like. If you enjoy watching videos, we have a short one titled, "Understanding your bill." If you'd prefer instead to quickly cruise around an online version of your bill, that option is also available.

Examples of first bills

You have a bundle with Local Phone, Unlimited Long Distance, & High-Speed Internet

In this example, let's say you ordered a bundle that includes a phone line for local calling, with unlimited long distance, and High-Speed Internet.

  • Your phone service started on January 5.
  • Your internet service started on January 5.
  • The first day of the monthly billing cycle was January 10.

All of your services may not start at the same time. The partial month charges typically indicate the dates of service to which they apply.

On a first bill, for each monthly charge you'll also see an additional partial month (prorated) charge. In our example, both services started on January 5, so the bill will include both:

  • the charges for the current billing period of January 10 - February 9
  • AND partial month (prorated) charges for January 5 - January 9 (5 days not previously billed)

Your first bill will include both types of charges, which makes it larger than your regular monthly bill. But where are the specific details?

Details of Your Internet and Home Phone Charges

All of the line item details related to the charges for your Internet, Home Phone, and Long Distance services are contained in this section of your bill. 

Current billing period charges are shown in:

  • Monthly Charges (and discount credits if applicable)
  • Related Monthly Charges (for each type of service)

Any changes made since the last billing period, and the associated charges, are shown in:

  • Service Additions & Changes

Another contributor to the first bill being higher than typical, are One-time Charges.  In this example, there are one-time charges for installation and for shipping the High-Speed Internet modem to the customer. The good news is that these are charges that won't appear on your bill every month. Depending on what is involved with getting your particular services up and running, these one-time charges could include:

  • Equipment purchases
  • Inside wiring and jacks
  • Equipment shipping & handling
  • Connection, activation or installation fees

One last thing to keep in mind is that Taxes, Fees and Surcharges will be slightly higher than normal because of the additional partial month (prorated) charges.

Examples of first bills

Example 1: You have a bundle with Local Phone, Unlimited Long Distance, & High-Speed Internet

Package Summary

When you have a bundle, your monthly recurring charge for the package of services appears in the "Package Summary" section of your bill. Likewise, when there are partial or prorated charges for the monthly service, those charges will also appear in this section. Keep in mind that taxes, fees and surcharges also tend to be higher than normal, because they apply to both the monthly recurring AND prorated charges.

  • Monthly Recurring charges are for the services for the current billing period.
  • Prorated Charges are for the partial month of services from the time when your service started through the day before the current billing period.

Your first bill will include both, which makes it larger than your regular monthly bill.

Service Detail

If there are additional recurring charges specifically related to the individual services in your bundle, then those monthly charges are found in the detail section of the corresponding service. In this example, we are looking at the Local Services Detail and the sections of the bill.

In our example, both services started on August 31, so the bill will include both:

  • the charges for the current billing period of September 13 - October 12
  • AND partial month (prorated) charges for August 31 - September 12.

On a first bill, for each recurring charge, there is an additional prorated charge as well. In this case, the prorated charges cover 13 additional days not previously billed.

Another contributor to the first bill being higher than typical, are One-time Charges. In this example, there are one-time charges for connecting the phone service and for activating the High-Speed Internet service. The good news is that these are charges that won't appear on your bill every month.

Depending on what is involved with getting your particular services up and running, these costs could include:

  • Equipment purchases
  • Inside wiring and jacks
  • Equipment shipping & handling
  • Connection, activation or installation fees
Example 2: You have PURE Broadband High-Speed Internet

In this example, let's say you ordered Pure Broadband. You only have high-speed internet service, without any type of phone service.

  • You received your rented router/modem via mail on September 8.
  • Your internet service started on September 8.
  • The first day of the monthly billing cycle was September 12.

Package Summary

Your Pure Broadband monthly recurring charge appears in the "Package Summary" section of your bill. Likewise, when there are partial or prorated charges for the monthly service, those charges will also appear in this section. Keep in mind, the Taxes, Fees and Surcharges also tend to be higher than normal, because they apply to both, the Monthly Recurring AND the Prorated Charges.

  • Monthly Recurring charges are for the services for the current billing period.
  • Prorated Charges are for the partial month of services from the time when your service started through the day before the current billing period.

Your first bill will include both, which makes it larger than your regular monthly bill.

Other Charges

If there are additional recurring charges associated with your Pure Broadband service, then those monthly charges are found in the section labeled "Other Charges". In this example, you see the router rental fee for the current billing period as well as the partial month.

In our example, since the service started on September 8, the bill will include both:

  • the charges for the current billing period of September 12 - October 11
  • AND prorated (partial month) charges for September 8 - September 11.

On a first bill, for each recurring charge, there is an additional prorated charge as well. In this case, the prorated charges cover 4 additional days not previously billed.

Also, any associated one-time charges that apply to the service will be listed in this section. In this example there are one-time charges for activating the High-Speed Internet service as well as shipping the router to the customer. The good news is that these are charges that won't appear on your bill every month. Depending on your particular situation, these costs could include:

  • Equipment purchases
  • Inside wiring and jacks
  • Equipment shipping & handling
  • Connection, activation or installation fees

Taxes, fees and surcharges will be slightly higher than normal because of the additional prorated charges.