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Hurricane Michael

Due to the severe weather conditions created by Hurricane Michael in the Southeast region, we have experienced some local network impacts that are disrupting voice and internet services to some of our customers in Florida, Alabama, Georgia and North Carolina.

Ensuring the reliability of our network and communications services is our primary concern, and we are dedicated to minimizing customer impact during an outage. CenturyLink’s top priorities in the coming days are our employees’ safety and keeping our communications services operational.

High winds and severe, life-threatening flooding can impede our restoration efforts. Our technicians are currently working to restore services, while also cooperating with closures in the area. We appreciate our customers’ patience while we work through these difficult circumstances. We are continuing our established communications with local, state and federal offices of emergency management to provide close coordination and timely information.

We are here for you.
Call 800-788-3600

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Please enter your Account or Billing Phone Number and Billing Zip Code to test your services.

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Customers using a TTY device may contact any of the phone numbers provided on this page for assistance. 

Repair & Tech Support

Internet Repair  (24 x 7) 877-646-3282
Phone Repair (24 x 7)
800-788-3600
Prism® TV Repair (24 x 7)
866-314-4148

Account & Billing Support

888-723-8010
Monday – Friday
8:00 am – 6:00 pm

Payment Specialists

888-646-0004
Monday – Friday
8:00 am – 6:00 pm
Need to pay right away?
Online payments and pay-by-phone are available 24 x 7.

Order New Services

877-862-9343
Monday – Friday
8:00 am – 6:00 pm
Saturday 9:00 am – 5:00 pm

Move, Disconnect, or Cancel

800-201-4099
Monday – Friday
8:00 am – 6:00 pm
Moving to a new place? Let us get your service up and running so it's ready when you are. Let us help you!

Para Asistencia en Español

800-201-4099 opcion 9
Lunes – Viernes
8:00 am – 5:00 pm CT

Give Us a Call

Customers using a TTY device may contact any of the phone numbers provided on this page for assistance. 
Internet Repair  (24 x 7) 877-348-9005
Phone Repair (24 x 7)
877-348-9007
Prism® TV Repair (24 x 7)
866-314-4148
877-837-5738
Monday – Friday
8:00 am – 6:00 pm
800-423-8994
Monday – Friday
8:00 am – 6:00 pm
Need to pay right away?
Online payments and pay-by-phone are available 24 x 7.
866-963-6665
Monday – Friday
8:00 am – 6:00 pm
Saturday 9:00 am – 5:00 pm
877-803-8414
Monday – Friday
8:00 am – 6:00 pm
Moving to a new place? Let us get your service up and running so it's ready when you are. Let us help you!
800-564-1121
Lunes – Viernes
8:00 am – 5:00 pm PT

Give Us a Call

Sorry! The location you entered is outside of our service area.

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Even if you're outside of the CenturyLink service area, we can still help you:
 

  • Want CenturyLink® Long Distance services (both nationwide and international calling)? Good news! We have several plans to choose from.
    Call 866-642-0444 7AM – 9PM (ET) Monday–Friday to speak with a representative.
  • Need help finding service providers in your area? Movearoo can help you find other phone, Internet and TV service providers in your area.

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