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Contact Us - We're Here to Help


Repair & Tech Support

Available 24 x 7

Try the Service Troubleshooter Tool

Enter your information to run a test on your phone or Internet line. You'll have a chance to create a repair request or work with a support specialist. Either way, we're here to help!

The Service Troubleshooter tool allows you to:
 

  • Troubleshoot problems with your phone and Internet service
  • Determine if a problem is just in your home or check if there's an outage in your neighborhood
  • Get notified when a problem is resolved
  • Create, manage or cancel repair requests
  • Update the callback phone number on a ticket

Contact Tech Support
Internet Repair
 
877-646-3282
Phone Repair
 
800-788-3600
Prism® TV Repair
 
866-314-4148

Customer Service & Sales

We're here to help

Social Media


Order New Services
877-862-9343
Monday – Friday
8:00 am – 6:00 pm
Saturday 9:00 am – 5:00 pm

Payment Specialists
888-646-0004
Monday – Friday
8:00 am – 6:00 pm
Need to pay right away? Online payments and pay-by-phone are available 24 x 7.

Billing & Customer Service
888-723-8010
Monday – Friday
8:00 am – 6:00 pm

Move, Disconnect, or Cancel Services
800-201-4099
Monday – Friday
8:00 am – 6:00 pm
Moving to a new place? Let us get your service up and running so it's ready when you are. Let us help you!


Center for Customers with Disabilities
(TTY)
Customers using a TTY device may contact any of the phone numbers provided on this page for assistance.

Para Asistencia en Español
800-250-4800
Lunes – Viernes
8:00 am – 5:00 pm CT

Repair & Tech Support

Available 24 x 7

Try the Service Troubleshooter Tool

Enter your information to run a test on your phone or Internet line. You'll have a chance to create a repair request or work with a support specialist. Either way, we're here to help!

The Service Troubleshooter tool allows you to:
 

  • Troubleshoot problems with your phone and Internet service
  • Determine if a problem is just in your home or check if there's an outage in your neighborhood
  • Get notified when a problem is resolved
  • Create, manage or cancel repair requests
  • Update the callback phone number on a ticket

Contact Tech Support
Internet Repair
 
877-348-9005
Phone Repair
 
877-348-9007
Prism® TV Repair
 
866-314-4148

Customer Service & Sales

We're here to help

Social Media


Order New Services
866-963-6665
Monday – Friday
8:00 am – 6:00 pm
Saturday 9:00 am – 5:00 pm

Payment Specialists
800-423-8994
Monday – Friday
8:00 am – 6:00 pm
Need to pay right away? Online payments and pay-by-phone are available 24 x 7.

Billing & Customer Service
877-837-5738
Monday – Friday
8:00 am – 6:00 pm

Move, Disconnect, or Cancel Services
877-803-8414
Monday – Friday
8:00 am – 6:00 pm
Moving to a new place? Let us get your service up and running so it's ready when you are. Let us help you!

Center for Customers with Disabilities
(TTY)
Customers using a TTY device may contact any of the phone numbers provided on this page for assistance.

Para Asistencia en Español
800-564-1121
Lunes – Viernes
8:00 am – 5:00 pm PT

Did you enter the wrong ZIP code? If so, you can re-enter your information by selecting the "CHANGE" link located in the header of this page.

Even if you're outside of the CenturyLink service area, we can still help you:
 

  • Want CenturyLink® Long Distance services (both nationwide and international calling)? Good news! We have several plans to choose from. Call 866-642-0444 7AM – 9PM (ET) Monday–Friday to speak with a representative.
  • Need help finding service providers in your area? Movearoo can help you find other phone, Internet and TV service providers in your area.

More Ways to Get In Touch

Visit Us In Person

Help with an unresolved issue

Our goal is to provide you with excellent customer service. If you feel you have not been taken care of or have an unresolved issue, please email us