No dial tone?

The cause could be affecting your whole neighborhood or it might only be inside your home. You might be able to fix the problem without waiting for a visit from CenturyLink.

Is the dial tone problem inside or outside of your home?

Plug a traditional corded telephone into the "test jack" on the box where the outside and inside phone wiring connect (also known as the Network Interface Device, or NID). Depending on your home, your NID (and the test jack) may be inside or outside of your home.

Not sure where your NID is? Go ahead and skip to the next step.
 

  • If there is no dial tone OR the dial tone doesn't sound clear, then the problem needs to be addressed by CenturyLink, with no expense to you. All you need to do is create a repair ticket.
  • If there is a clear sounding dial tone, then the problem is somewhere inside your home and you should continue with the next steps.

Check the phone jacks and equipment inside your home.

The problem could be inside your home, either with your phones or your wiring. Here's how to isolate the potential problem.

First, make sure all phones are hung up correctly. If you find any phones off the hook, hang them up, give it a moment and then see if this corrects the problem.

Next, anything that is plugged into a phone jack should be unplugged from the phone jack and the electrical outlet. Then using a corded phone that you know works properly, plug it into each jack, one after the other. Check for a clear dial tone.
 

  • If all jacks have a clear dial tone with a corded phone, then you may simply need to replace the phone that is not working or replace a dead phone battery.
  • If you find one or more of your jacks does not have a clear dial tone, then usually it is an inside wiring problem. You can either request a CenturyLink repair (additional charges may apply) or hire an electrician to fix the problem.

Didn't fix the problem?

Need a little more detailed instructions? Learn more about how to troubleshoot for static or noise on your phone line, or no dial tone. Or try Service Troubleshooter to test your service. You can also begin the service test directly from here by providing your Account or BIlling Phone Number and Billing Zip Code below: