As CenturyLink and Qwest merge companies, we are working hard to combine our systems. By supplying your service address zip code we will be able to get you to the right location. Thank you for your patience during the merger process.
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Things to check when having problems making local calls
If you can't make local calls, do you know for sure that ALL local calls are impacted? Maybe the service issue is only affecting specific numbers or certain types of calls.
Alternately, maybe there's a block on your line that's stopping you from calling locally.
Did you know? If you are a Pure Broadband customer and only have our Internet service, then you may have dial tone, but you do not have true telephone service. Customers are not able to call out (except to 911) on Pure Broadband lines.
Check your line for blocks
Some calling features block outgoing calls. For instance, if Dial Lock or Call Curfew are installed on your phone line, try turning them OFF and see if that solves the problem.
Call Curfew blocks outgoing (and incoming) calls during the times of day you designate. The only calls that get through during those hours are calls you've specifically authorized -- so depending what you've authorized, you may (or may not) be able to call locally.
Someone who calls while Call Curfew is active hears: Your call has been completed. However, the party you are calling is not receiving calls at this time.
Similarly, if you try to call out on the Call Curfew line, you hear a fast busy signal or this message: The number cannot be reached now. Please hang up and try again later.