If you haven't had luck fixing your modem, what happens next depends on whether your modem is leased, where you purchased it and if it's under warranty.
If your modem is leased or under warranty
If you lease (or rent) a modem from us, you pay a small fee each month to use the modem. In return, we agree to replace it if it's defective. Alternately, if you purchased a modem from us, you automatically got a one-year warranty. If your modem is still under warranty, and we can't fix it, we'll replace it.
As part of the replacement process, you must speak with our technical support team to confirm your modem can't be fixed. If it can't be, you can have us send you a replacement modem immediately, or you can ship us your old modem first. There are couple things you want to consider before deciding what to do.