Troubleshooting your modem's Internet light

The Internet light tells you whether you're connected to the Internet.

If the Internet light is solid green or flickering green, you're in good shape. When the light is green, you're connected to the Internet. If it's flashing green, your modem is sending/receiving data.

Problem: Not lit up at all

This tells you the modem can't connect to the Internet or it has lost its connection.

If you recently rebooted your modem, unplugged your modem and/or lost power to your home, wait a few minutes. Your modem may just need to finish connecting to the CenturyLink network and Internet.

If you haven't rebooted your modem recently, try this:

  1. Unplug the power cord.
  2. Wait at least 30 seconds.
  3. Plug the power cord back in.
  4. Wait a 1-3 minutes.

If these suggestions don't solve the problem, chat with us.

Problem: Red / green light

If the light is alternately blinking between red and green, the modem is looking for the WAN configuration.

This should only last a few minutes, and then the light will turn green or red.

Problem: Amber light

An amber (yellowish-orange) glow usually means the modem is going through its activation process and getting ready to connect to the CenturyLink network.

This should only last a few minutes, and then the light will turn green or red. You may also want to read more about to How to set up your modem and activate your Internet service.

Problem: Red light

A red light typically means the modem is rebooting.  If it continues to be red for several minutes, then it could mean you have a hardware failure. Chat with us, and we can help you.

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Troubleshoot problems with your phone or internet service