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What to do if your wireless is off
Both your computer and modem need to be working for you to be able to connect to the Internet. If either's wireless settings are OFF or malfunctioning, you can experience problems.
Things to check on your computer
With laptop computers in particular, it's easy to accidentally bump a button and turn OFF your wireless. For instructions on how to turn your wireless ON, click on your computer manufacturer's name.
It's also possible that your wireless adapter is malfunctioning. There are a few simple things you can do to isolate (and solve) the problem. Read how to fix your wireless adapter troubles to ideas on what to do next.
Modem settings that may need adjustment
If the wireless indicator light on your modem is OFF, try doing these 4 things, in the order listed.
Follow the instructions for your particular device.
IMPORTANT—Your wireless settings include things like your network name (SSID) and password (KEY/PASSPHRASE). When you reset these settings, you erase your custom data and the device reverts to its factory default settings, which can usually be found on a sticker on the bottom of the modem. If your modem doesn't have a sticker, you can still find its factory default settings.