Call Transfer is a handy feature that's frequently overlooked because people don't appreciate its value and/or forget how to use it. It's a particularly useful tool if you have both a home line and a cell phone because calls can be transferred from your home to your mobile.
Consider these scenarios:
- Your not-so-favorite relative is calling. You have to answer, but you don't feel like chatting. Instead of making small talk, transfer the call directly to your spouse's cell phone.
- Oops, you picked up the phone by mistake. The call's not for you. Instead of taking a message, politely offer to transfer the caller to voice mail.
Call Transfer lets you send a call to any phone, inside or outside your home. You can even transfer calls to mobile phones.
How to use Call Transfer
Next time you want to transfer a call to another phone, do the following:
- Put your current call on hold by pressing and releasing the receiver (flash) button.
- When you hear the stutter tone, dial the number you want to transfer the call to.
- Now, you have choices. You can:
- Simply hang up (which transfers the call).
- Stay on the line until the person you're transferring the call to answers,
introduce the call and then hang up.
- Or, start a 3-way conversation by pressing and releasing the receiver button.
Useful things to know:
- If the number you transfer to is -- busy, unanswered or a wrong number -- press the receiver button twice (slowly) to return to the original call.
- You cannot transfer calls to numbers that require you to speak with an operator and/or respond to a series of prompts.
- If you transfer a call to a long distance number, you are responsible for any applicable charges.
- Call Transfer is a calling feature that you must request as part of your phone package (and it is not available in all areas). As part of a package, there's no fee. If you add it ala carte, it costs $4.50-$8 per month, depending where you live, and there's a one-time setup fee of $10-$22.
- Call Transfer and call waiting are compatible on the same line; however, only 1 feature will work at a time. If you answer a call waiting call, you cannot transfer a call or start a 3-way conversation.