CenturyLink® Stream Frequently Asked Questions

CenturyLink® Stream is a breakthrough streaming service that brings you live and On Demand channels including your favorite movies, sports, TV series and popular programs when and wherever you want without a commitment. Try it free for seven days!

For help with your CenturyLink® Stream service, you can chat with us by visiting centurylinkstream.com and selecting the the Chat button on the right side of the screen.

Getting started

How do I get started with CenturyLink® Stream?

How do I use CenturyLink® Stream on my Roku device?

How do I use CenturyLink® Stream on my CenturyLink® Player?

How do I use CenturyLink® Stream on my computer?

How do I use CenturyLink® Stream on my iPhone?

How do I use CenturyLink® Stream on my iPad?

How do I use CenturyLink® Stream on my Android phone?

How do I use CenturyLink® Stream on my Android tablet?

What does CenturyLink® Stream Beta mean?

Free trial

How do I sign up for the seven day free trial?

How does the seven day free trial work?

When will I be charged once I begin the free trial?

Can I try the seven day free trial again with different package choices?

Is the CenturyLink® Player included in the seven day free trial?

Billing information

How do I change my payment method?

Do I have a contract for CenturyLink® Stream?

How much does CenturyLink® Stream cost?

How will I be billed for CenturyLink® Stream?

When will I be billed for CenturyLink® Stream?

Can I get a discount on CenturyLink® Stream if I have other CenturyLink services?

If I cancel my account, can I get a refund for the rest of the month?

Account information

How do I change my address?

How do I reactivate my account?

How do I change my email preferences or unsubscribe from emails?

I cancelled my subscription. Can I still watch CenturyLink® Stream?

What should I do if my device is lost or stolen?

What is the CenturyLink® Stream privacy policy?

Do I need CenturyLink® High-Speed Internet to get CenturyLink® Stream?

What is Content Tracking?

Do I have to live in CenturyLink territory to get CenturyLink® Stream?

Forgot password or PIN

How do I change my Password?

I forgot my password. How do I reset it?

How do I change my PIN?

What if I'm having trouble logging in?

Channels and packages

How do I update my account information?

Does where I live affect the channels I can watch?

Will I have access to my subscribed channels' Go or mobile applications?

What can I watch on CenturyLink® Stream?

Can I buy channels a la carte?

Can I watch channels in the Ultimate package in Spanish?

How do I cancel my account?

How do I add or remove packages or channels to my subscription?

Devices

Can I watch on a gaming console?

I want to watch CenturyLink® Stream on a new device. How do I add it?

What is the CenturyLink® Player?

How do I buy the CenturyLink® Player?

Can I add apps other than CenturyLink® Stream to the CenturyLink® Player?

Do I need a Google account to use the CenturyLink® Player?

Who do I contact if I have issues with my CenturyLink® player?

Can I return the CenturyLink® Player?

How do I pair my remote to the CenturyLink® Player?

What should I do if I can't pair my remote to the CenturyLink® Player?

How do I connect the CenturyLink® Player to my TV?

What should I do if my CenturyLink® Player remote doesn't work?

My CenturyLink® Player won't turn on. What should I do?

I don't see a picture on my CenturyLink® Player. What should I do?

I don't hear any sound from my CenturyLink® Player. What should I do?

My CenturyLink® Player still isn't working. What should I do?

There's no data in the CenturyLink® Stream guide. What should I do?

How do I download the mobile app to my iOS or Android devices?

How do I add CenturyLink® Stream to my Roku?

Where can I find more information about using Roku devices?

Where can I find more information about using the CenturyLink® Player remote control?

Cloud DVR

What is Cloud DVR?

Do I need to buy or rent equipment for Cloud DVR?

How do I use Cloud DVR?

How do I watch my recordings on my Cloud DVR?

Can I access Cloud DVR on all my devices?

How much can I record to my Cloud DVR?

How long can I keep Cloud DVR recordings?

Why can't I record Showtime to my Cloud DVR?

Can I record from any channel to my Cloud DVR?

How do I record programs to Cloud DVR on Roku devices?

How do I record programs to Cloud DVR on Roku devices?

How many programs can I record at once to my Cloud DVR?

Technical specifications

What devices can I use to watch CenturyLink® Stream?

What devices  are supported by CenturyLink® Stream?

What are the minimum requirements for watching CenturyLink® Stream on my computer?

Parental controls

How do I use parental controls on CenturyLink® Stream?

Do I have to set parental controls on every device?

What is my parental control PIN?

Streaming

Can I watch in 4k or UHD?

Can I watch CenturyLink® Stream in 3D?

How many devices can I use to watch CenturyLink® Stream?

Do I need an HD subscription to watch in HD?

Do I have to be online to watch CenturyLink® Stream?

Can I watch CenturyLink® Stream anywhere?

What Internet speed do I need?

How can I make the app respond faster?

I'm logged into CenturyLink® Stream but am having trouble watching a TV or movie.

My sound or picture looks bad. Can I fix it?

Why can't I watch CenturyLink® Stream on Edge browsers?

Why can’t I watch from centurylinkstream.com in a browser on my iPhone or iPad?

What should I do if CenturyLink® Stream keeps quitting on my CenturyLink® Player?

What should I do if my picture keeps freezing?

Can I watch the same shows and movies on every device?

Can I download shows and movies?

Can I watch shows or movies more than once?

How do I find more of the shows and movies I love to watch on CenturyLink Stream?

Can I watch shows in different languages?

How do I turn closed captioning on?

I'm travelling outside the United States. Can I still watch CenturyLink® Stream?

Can I watch CenturyLink® Stream in HD?

How do I rent a movie?

What can I rent on CenturyLink® Stream?

How long can I watch a movie that I rent?

Once I rent a movie, where do I find it?

Can I rent movies on CenturyLink® Stream without a package subscription?

Can I choose to watch a show in HD or SD? Or does Stream automatically maximize my viewing quality?

Can I watch CenturyLink® Stream on my television?

Can I still use the CenturyLink® Player if I discontinue my subscription to CenturyLink Stream?

Will some sporting events or games be blacked out?

How can I have an optimal viewing experience on CenturyLink® Stream?

What should I do if I'm getting a buffering error message on one of my devices?

What can I watch On Demand from networks I subscribe to?

Can I watch full seasons of shows on CenturyLink® Stream?

For more information, take a look at the CenturyLink® Stream overview.