If your set-top box isn't responding when you use your remote control, press the STB button in the upper left corner of your remote to ensure you're in the correct mode. If your other devices are not working properly, make sure you press the corresponding mode button that you programmed for that device.
During your installation appointment, we set up a wired and wireless network. Be sure to ask the technician for your wireless key. Write it down or keep it somewhere you can find it. The key is the password you need to access your wireless network when you add more devices, like a smartphone or an Internet-capable blu-ray player.
CenturyLink offers several resources for you to find more information about using Prism. Again, you can always go to Channel 411 to watch detailed Help On Demand videos.