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CenturyLink QCC Retail Service Level Agreements
(Not applicable to service offered under the CenturyLink Wholesale and Enhanced Services Agreements)

  • Metro Ethernet (formerly known as MOE, QMOE, or Metro Optical Ethernet)
  • IP Voice (formerly Qwest iQ® Advanced Voice)

Due to the civil disturbances in the Middle East and North Africa, the telecom and data network, while still operating, is not performing at or near normal business parameters. The Force Majeure provision in related agreements is in effect.

This situation has lead CenturyLink to issue an Advisory suspending normal levels for service delivery and service assurance, including any applicable SLA goals for locations that would normally qualify. CenturyLink will, of course, remain committed to delivering its high quality of service, but cannot guarantee normal levels of responsiveness in certain Middle Eastern countries.

CenturyLink will exert commercially reasonable efforts in the following countries through the end of 2Q'14 unless otherwise noted in a subsequent Advisory. We apologize for any inconvenience this causes our customers and will do our best to maintain service levels in spite of the unrest.

Impacted Countries: Algeria, Bahrain, Djibouti, Egypt, Iraq, Jordan, Kuwait, Libya, Morocco, Oman, Palestinian Territories, Sudan, Syria, Tunisia, Yemen

CenturyLink QC Retail and Wholeale Service Level Agreements