You can find your bill due date at the top of your bill. It is called the Due Date for New Charges.
Your payment must be received by this date to avoid late fees and potential diruption in your service. Your bill due date is based on a 30-day period and is not based on a calendar month. For example, your billing cycle may be from the 10th of one month to the 10th of the next month.
The Total Amount Due
shown on your bill is the amount that must be paid by the bill due date. This includes new charges for the month as well as any unpaid previous balance, if applicable. If your payment is not received by the due date, you may see a previous balance due. If this is the case, you only need to pay the new charges.
You may see a Previous Balance
for a couple reasons:
- If you sent a payment and it was not received by the bill due date, you will see a previous balance on your next bill. In this case, you only need to pay the new charges by the bill due date.
- If you paid an amount less than the Total Amount Due on a prior bill, the unpaid balance will carry forward to the next month. You will need to pay the Total Amount Due to avoid potential late fees. A Late Payment Charge would be on the current bill for the past due balance.