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Billing and Payments
Whether you have questions about your bill or need to make a payment, CenturyLink is here to help keep your business running smoothly.

Payment Options

AutoPay Electronic Funds Transfer (EFT)

Funds in the exact amount of your monthly bill will be withdrawn automatically from the checking or savings account you designate approximately 18 days after the bill date.

AutoPay with Credit or Debit Card
Funds in the exact amount of your monthly bill will be charged automatically to the credit or debit card you designate approximately five days after each bill date.

After you register for AutoPay, you'll receive an e-mail to confirm your enrollment, and your first automatic payment will occur one to two billing cycles later. You will receive an e-mail to notify you that your next payment will be deducted automatically. EFT payments will be deducted from your checking or savings account approximately 18 days after your bill date; credit and debit card payments will be charged within five days after your bill date. Sign up for AutoPay and Paperless Billing

One-Time Electronic Payment

One-time payments may be made online with a credit or debit card or electronic funds transfer (EFT) from your bank account.

Payments will be withdrawn from your checking or savings account or charged to your credit /debit card approximately 72 hours after being submitted.

Pay by Mail

You always have the option to mail your payment. To ensure accurate processing, please write your 10-digit telephone number on your check, use the envelope provided in your statement or find the correct mailling address below.

Locate Mailing Address Submit

Pay in Person

There are several locations, such as banks and supermarkets, where you can pay your bill in person. Remember to bring your current Centurylink bill with you.
Pay by Phone
Call 800.603.6000 to use our automated Pay-by-Phone system — 24 hours a day, 7 days a week.

Billing Information

Understanding Your Bill

Your Bill Explained PDF

Bill Due Date

You can find your bill due date at the top of your bill. It is called the Due Date for New Charges. Your payment must be received by this date to avoid late fees and potential diruption in your service. Your bill due date is based on a 30-day period and is not based on a calendar month. For example, your billing cycle may be from the 10th of one month to the 10th of the next month.

The Total Amount Due shown on your bill is the amount that must be paid by the bill due date. This includes new charges for the month as well as any unpaid previous balance, if applicable. If your payment is not received by the due date, you may see a previous balance due. If this is the case, you only need to pay the new charges.

Previous Balance
You may see a Previous Balance for a couple reasons:
  • If you sent a payment and it was not received by the bill due date, you will see a previous balance on your next bill. In this case, you only need to pay the new charges by the bill due date.
  • If you paid an amount less than the Total Amount Due on a prior bill, the unpaid balance will carry forward to the next month. You will need to pay the Total Amount Due to avoid potential late fees. A Late Payment Charge would be on the current bill for the past due balance.

Billing Cycle

Your monthly CenturyLink bill includes recurring monthly charges that are billed one month in advance, such as calling plans, local calling services and custom calling features. It also includes usage charges that are billed after they are used, such as pay-per-use calling features and long-distance calls.

Disconnect Notice

If your payment doesn't arrive by its due date, your services may be disconnected. Please call us immediately at 1 800-600-1117 to make a payment or payment arrangements if your phone service is in jeopardy of being disconnected. Should your service(s) be disconnected, a restoral charge will apply. A security deposit may also apply to restore service.

Register for Control Center

Control Center is an efficient and convenient way to manage your account online. You'll enjoy safe, secure 24-hour online access to your CenturyLink business accounts:
  • View and pay your bills
  • View and manage your services
  • Create and manage local service repair tickets
  • Sign up for Paperless Billing and Autopay
  • Get customized product advice
Register Today

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