Hosted Contact Center
Revolutionize your call operations with a Hosted Contact Center solution from CenturyLink™. Our Hosted Contact Center will change the way you do business by eliminating the hardware, software, training and administrative costs associated with maintaining premises-based equipment. All your office needs is an Internet connection and a phone, making operations as flexible and as mobile as possible.
A Hosted Contact Center solution can help keep your customers satisfied while lowering costs for your business:
Easy to deploy, manage and maintain
- No hardware, software or capital start-up costs
- Turnkey solution that is faster to deploy than an on-premises solution
- Proactive management and monitoring tools
- Can be seamlessly integrated with Customer Relationship Management (CRM) solutions NetSuite and Salesforce
Reliable
- 24/7/365 monitoring and maintenance of your network connection from our national network operations centers
- Redundant servers eliminate maintenance-related downtime
- Expert local service professionals, certified technicians and design engineers provide quick response times
- Service level agreements support performance and uptime
Flexible
- Your teams can work virtually anywhere, anytime, with just an Internet connection and a phone
- Broad range of features give you the ability to integrate unique calling capabilities for different team members
- Scalable solutions allow you to easily expand capacity as needed
