GENERAL TERMS: Offers and rates apply to business customers only. The following section applies to all business services.
GENERAL: Services and offers not available everywhere. CenturyLink may change or cancel services, or substitute similar services at its sole discretion without notice. Requires credit approval and deposit may be required. Additional restrictions apply.
TERMS AND CONDITIONS: All products and services are governed by tariffs, terms of service, or terms and conditions posted at http://www.centurylink.com/Pages/AboutUs/Legal/ ("Website"). Products and services are provided by the CenturyLink operating company serving your service location.
TAXES, FEES, AND SURCHARGES: All prices exclude taxes, fees and surcharges, which apply to all services, and include federal and state-mandated and permitted charges, cost recovery charges, state and local fees that vary by area, and certain in-state surcharges. Cost recovery fees are not taxes or government-required charges use. Additional charges apply depending on services selected, including a carrier Universal Service charge, carrier cost recovery surcharges or national access fee surcharge, and a one-time High-speed Internet activation fee. Taxes, fees, and surcharges apply based on standard monthly, not promotional, rates.
MONTHLY RATE: Monthly rate applies while customer subscribes to all qualifying services. If one or more services are cancelled, the standard monthly rate will apply to each remaining service.
DISCOUNTS AND CREDITS: All applicable discounts and credits will be applied beginning in the first or second full month of billing.
SERVICE AND OFFER-SPECIFIC TERMS: Each section below applies to the specific business service listed. Subscription to specific services or offers by existing customers will cause the loss of any then-current discounts related to such services purchased.
LOCAL SERVICES: Local phone services include direct-dial, local calling, a number of calling features determined by the selected local service plan, and choice of CenturyLink long distance plans (additional charges apply). Plans exclude dial-up internet connections, conference lines, directory and operator assistance, multi-party conference calls, or other non single path person to person conversation or voice message. CenturyLink reserves the right to move a customer on this plan to an alternative plan if usage on the plan does not resemble typical business, local voice calling.
LONG DISTANCE SERVICES: Per minute and monthly recurring rates apply to one business phone line with direct-dial, nationwide voice calling; including all U.S. states, Puerto Rico, Guam, and US Virgin Islands; excludes data and facsimile services (including dial-up internet connections), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, transcriptions, or multi-dwelling units. Restrictions on number of local and long-distance packages/plans per account apply. CenturyLink reserves the right to move a customer on the plan to an alternative plan if usage on the plan does not resemble typical business usage. International calling available for additional per minute and/or per month charges; all applicable rates are posted to the Website. If a block of minutes is included for long distance calling, the following applies: block minutes do not apply to operator services, switched data services or international calls; usage in excess of block minutes are billed at the applicable per minute rate; unused minutes in the block do not carry over to next month; and all International calling is billing separately from block minutes.
HIGH-SPEED INTERNET SERVICES: Speed availability varies by service location. A term commitment (12 months, 24 months, or 36 months) may be required and depending on customer location, early termination results in either a $199 early termination fee or payment of the applicable monthly recurring service fee multiplied by the number of months remaining in the minimum service period, up to $200. An additional monthly fee (including professional installation, if applicable) and a shipping and handling fee will apply to customer's modem or router. Performance will vary due to conditions outside of network control and no speed is guaranteed. Consistent speed claim and private direct connection claim as well as claim that your connection to CenturyLink's network is 100% yours is based on CenturyLink providing HSI subscribers with a dedicated virtual circuit connection to the CenturyLink central office.
BUSINESS SUPPORT PACK: Rates listed are per computer, per month with a 12-month term. Early termination fees apply. Microsoft Windows 2000, 7, XP or Vista operating systems only. Suspected misuse or abuse of any computer support may result in termination of support. CenturyLink reserves the right to limit the amount of time spent on any single issue and recommend the dispatch of an in-office technician, at additional cost to customer, in order to resolve the issue, any may decline certain services or operations outside of the scope of the service defined in the Terms and Conditions. RescueIT In-Office Computer Support: Additional charges will apply. Microsoft Windows 2000, 7, XP, Vista or Apply operating systems installation, reinstallation or system recovery only. All necessary connections require customer-supplied wiring and adaptors.
RESCUEIT FREE SETUP OFFER: One personal computer per plan. 12-month term agreement required. Early termination fees apply in the total amount of monthly recurring charges remaining in the term. Microsoft Windows® 2000, XP, Windows 7 or Vista operating systems only. Suspected misuse or abuse of any computer support may result in termination of support. CenturyLink reserves the right to limit the amount of time spent on any single issue and recommend the dispatch of an in-office technician, at additional costs to customer, in order to resolve the issue, and may decline certain services or operations outside of the scope of the service defined in the Terms and Conditions. In-Office Computer Support: Microsoft Windows® 2000, XP, Windows 7 or Vista or Apple operating systems installation, reinstallation or system recovery only. All necessary connections require customer-supplied wiring and adaptors.
HIGH-SPEED INTERNET OFFER: Listed rate available to new High-Speed Internet business customers subscribing to speed tiers from 1.5 to 10mbps. Minimum 24-month term commitment for High-Speed Internet required and requires subscription to a qualifying calling plan from CenturyLink. Price after sixth month will vary by speed tier and length of selected High-Speed Internet term commitment. Requires subscription to qualifying CenturyLink calling plan. Depending on customer location, early termination results in either a $199 early termination fee or payment of the applicable monthly recurring service fee multiplied by the number of months remaining in the minimum service period, up to $200.
PURE BROADBAND OFFER: The listed High-Speed Internet discount rate is available to new PURE Broadband business customers only and requires a 24-month term agreement (after 12 months the rate reverts to the then-current standard rate). Listed rate applies to speed tiers of 3 to 10 mbps High-Speed Internet service. Not combinable with other offers. An additional monthly fee (including professional installation, if applicable) and separate shipping and handling fee will apply to customer's modem or router. Depending on customer location, either a $99 early termination fee will apply or customer will be responsible for payment of the applicable monthly recurring service fee multiplied by the number of months remaining in the minimum service period, up to $200.00. Performance will vary due to conditions outside of network control and no speed is guaranteed. Telephone landline is part of the service only for the purpose of data traffic transmission/connection and cannot be used for voice traffic transmission, except for 911 services.
CORE CONNECT BUNDLE OFFER: The listed bundle monthly rate includes high-speed Internet with speed tiers from 1.5 to 10 mbps depending on availability, unlimited direct-dial local and domestic long-distance service and requires a 36-month term agreement (after which the rate reverts to the then-current standard rate). An additional monthly fee (including professional installation, if applicable) and separate shipping and handling fee will apply to customer's modem or router. Depending on customer location, early termination results in either a $199 early termination fee or payment of the applicable monthly recurring service fee multiplied by the number of months remaining in the minimum service period, up to $200. Service-specific terms set forth in the local, long distance and high-speed Internet service paragraphs above also apply.
Core Connect bundle discount - Customer will receive one service credit each month on the HSI portion of the invoice for 12 consecutive months beginning with the first or second invoice.
TRIPLE BIZ BUNDLE OFFER: The listed bundle monthly rate includes high-speed Internet with speed tiers from 1.5 to 10 mbps depending on availability, unlimited direct-dial local and domestic long-distance service, and DIRECTV Business Information service package and requires a 36- month term agreement for CenturyLink services and a 24-month term agreement for DIRECTV (after 12 months the rates revert to the then-current standard rate). An additional monthly fee (including professional installation, if applicable) and separate shipping and handling fee will apply to customer's modem or router. Depending on customer location, early termination results in either a $199 early termination fee or payment of the applicable monthly recurring service fee multiplied by the number of months remaining in the minimum service period, up to $200. Service-specific terms set forth in the local, long distance, high-speed Internet service paragraphs above and the DIRECTV offer paragraphs also apply.
GROW PACK OFFER: Business Customers with CenturyLink High-Speed Internet and Office Plus or Core Connect only. Grow Essentials: Listed monthly rate is for a month-to-month term and includes the listed features. Grow Complete: Listed monthly rate includes listed features, requires a 12-month term and a one-time $300 set-up fee. One website design per plan. Suspected misuse or abuse of any website maintenance support may result in termination of support. Customer may incur additional costs for additional maintenance time over the included 30 minutes per month. Early termination fees: If customer terminates before end of term, customer will receive a full refund for termination within 30 days from order date if no pre-development work has begun. If pre-development work has begun, and customer is still within the first 30 days after order date, customer will receive a 50% refund. For early termination after 30 days or after development has begun, an early termination charge equal to the monthly recurring charge for any months remaining in the term, plus any charges for services accrued but not yet paid will apply.
DIRECTV OFFERS: Offers end 6/13/12; on approved credit. New commercial customers only. $19.95 Handling and Delivery fee required. To access DIRECTV HD programming, HD Access fee ($13.00/mo.) and HD equipment are required. Number of HD channels varies by package. Applicable use tax adjustment may apply on the retail value of the installation. No mirroring fee for only one receiver. Mirroring fee for first two receiver's $6.00/mo.; additional receiver mirroring fees $6.00/mo. each. *Local channels eligibility based on service address. Not all networks available in all markets.
BUSINESS VIEWING - ALL SEGMENTS COMBINED; includes $5 for 12 ABP & 3 FREE Months of HD Access & SonicTap Music Channels Offers end 6/13/12; on approved credit. New commercial customers only. $19.95 Handling and Delivery fee required. To access DIRECTV HD programming, HD Access fee ($13.00/mo.) and HD equipment are required. Number of HD channels varies by package. Applicable use tax adjustment may apply on the retail value of the installation. No mirroring fee for only one receiver. Mirroring fee for first two receiver's $6.00/mo.; additional receiver mirroring fees $6.00/mo. each. *Local channels eligibility based on service address. Not all networks available in all markets.
Additional $5.00/mo. credit for 12 months after signing up for Auto Bill Pay and with activation of the BUSINESS INFORMATION package or above. Additional $5 per month Bundle credit for 12 months when ordered with or added to an existing CenturyLink Core Connect package.
Credit card may be required (except in MA & PA) BUSINESS CHOICE BILL CREDIT OFFER: Purchase of 24 consecutive months of BUSINESS CHOICE and Local Channels packages (if available in your market) required. Upon DIRECTV System activation, beginning in the second month, DIRECTV will begin to credit the new BUSINESS CHOICE customer's account for 12 consecutive months in the amount of $30.00/mo. for the BUSINESS CHOICE and Local Channels packages, plus an additional $5.00/mo. when customer activates and maintains the INFORMATION package or higher and enrolls in Auto Bill Pay for 12 months with credit card at the point of sale. BUSINESS ENTERTAINMENT BILL CREDIT OFFER: Purchase of 24 consecutive months of BUSINESS ENTERTAINMENT and Local Channels packages (if available in your market) required. Upon DIRECTV System activation, beginning in the second month, DIRECTV will begin to credit the new BUSINESS ENTERTAINMENT customer's account for 12 consecutive months in the amount of $17.00/mo. for the BUSINESS ENTERTAINMENT and Local Channels packages, plus an additional $5.00/mo. when customer activates and maintains the INFORMATION package or higher and enrolls in Auto Bill Pay for 12 months with credit card at the point of sale. BUSINESS INFORMATION BILL CREDIT OFFER: Purchase of 24 consecutive months of BUSINESS INFORMATION and Local Channels packages (if available in your market) required. Upon DIRECTV System activation, beginning in the second month, DIRECTV will begin to credit the new BUSINESS INFORMATION customer's account for 12 consecutive months in the amount of $8.00/mo. for the BUSINESS INFORMATION and Local Channels packages, plus an additional $5.00/mo. when customer activates and maintains the INFORMATION package or higher and enrolls in Auto Bill Pay for 12 months with credit card at the point of sale. Account must be in "good standing," as determined by DIRECTV in its sole discretion, to remain eligible. THE END OF PROMOTIONAL PRICE PERIOD(S) CUSTOMER DOES NOT CONTACT DIRECTV TO CHANGE SERVICE, THEN ALL SERVICES WILL AUTOMATICALLY CONTINUE AT THE THEN-PREVAILING RATES.In certain markets, programming/pricing may vary.. IN THE EVENT YOU FAIL TO MAINTAIN YOUR PROGRAMMING AGREEMENT, YOU AGREE THAT DIRECTV MAY CHARGE YOU A PRORATABLE EARLY CANCELLATION FEE OF $480. LIMIT ONE BILL CREDIT OFFER PER ACCOUNT. HD ACCESS OFFER: Upon DIRECTV System activation, DIRECTV will credit the new customer's account for three consecutive months for HD Access, provided account is in "good standing," as determined by DIRECTV in its sole discretion, to remain eligible. In the fourth month, HD Access will automatically continue at the then-prevailing rate. LIMIT ONE HD ACCESS BILL CREDIT OFFER PER ACCOUNT. SONICTAP MUSIC CHANNELS OFFER: Upon DIRECTV System activation, DIRECTV will credit the new customer's account for three consecutive months for SonicTap Music Channels. In the fourth month, SonicTap Music Channels will automatically continue at the then-prevailing rate. HARDWARE OFFER: Programming agreement, as defined by customer's commercial programming rate card required. DVR service ($8.00/mo.) activation required for DVR and HD DVR equipment. Up to two free HD or four free SD receivers per commercial location for a total of four free receivers. Make and model of system at DIRECTV's sole discretion. No single family residence allowed. Offer void where prohibited or restricted. All DIRECTV Receivers must be continuously connected to the same land-based phone line. DIRECTV programming, pricing, terms and conditions subject to change at any time.
INSTALLATION: Free professional standard installation for BUSINESS CHOICE customers. $49.00 professional standard installation only for BUSINESS ENTERTAINMENT and BUSINESS INFORMATION customers. Complex/Custom installation extra. DIRECTV programming, pricing, terms and conditions subject to change at any time. Taxes not included. Receipt of DIRECTV programming subject to terms of DIRECTV Commercial Customer Viewing Agreement; copy provided with new customer information packet. ©2012 DIRECTV, Inc. DIRECTV, the DIRECTV for Business logo and BUSINESS CHOICE, BUSINESS ENTERTAINMENT and BUSINESS INFORMATION are trademarks of DIRECTV, Inc.
PRIVATE VIEWING - ALL SEGMENTS COMBINED; includes $5 for 12 ABP & 3 FREE Months of HD Access, SonicTap Music Channels, Starz Super Pack and Showtime
Offers end 6/13/12; on approved credit. New commercial customers only. $19.95 Handling and Delivery fee required. To access DIRECTV HD programming, HD Access fee ($13.00/mo.) and HD equipment are required. Number of HD channels varies by package. Applicable use tax adjustment may apply on the retail value of the installation. No mirroring fee for only one receiver. Mirroring fee for first two receiver's $6.00/mo.; additional receiver mirroring fees $6.00/mo. each.
Additional $5.00/mo. credit for 12 months after signing up for Auto Bill Pay and with activation of the BUSINESS INFORMATION package or above. Additional $5 per month Bundle credit for 12 months when ordered with or added to an existing CenturyLink Core Connect package.
Credit card may be required (except in MA & PA). OFFICE CHOICE BILL CREDIT OFFER: Purchase of 24 consecutive months of OFFICE CHOICE and Local Channels packages (if available in your market) required. Upon DIRECTV System activation, beginning in the second month, DIRECTV will begin to credit the new OFFICE CHOICE customer's account for 12 consecutive months in the amount of $30.00/mo. for the OFFICE CHOICE and Local Channels packages, plus an additional $5.00/mo. when customer activates and maintains the INFORMATION package or higher and enrolls in Auto Bill Pay for 12 months with credit card at the point of sale. OFFICE ENTERTAINMENT BILL CREDIT OFFER: Purchase of 24 consecutive months of OFFICE ENTERTAINMENT and Local Channels packages (if available in your market) required. Upon DIRECTV System activation, beginning in the second month, DIRECTV will begin to credit the new OFFICE ENTERTAINMENT customer's account for 12 consecutive months in the amount of $17.00/mo. for the OFFICE ENTERTAINMENT and Local Channels packages, plus an additional $5.00/mo. when customer activates and maintains the INFORMATION package or higher and enrolls in Auto Bill Pay for 12 months with credit card at the point of sale. OFFICE INFORMATION BILL CREDIT OFFER: Purchase of 24 consecutive months of OFFICE INFORMATION and Local Channels packages (if available in your market) required. Upon DIRECTV System activation, beginning in the second month, DIRECTV will begin to credit the new OFFICE INFORMATION customer's account for 12 consecutive months in the amount of $8.00/mo. for the OFFICE INFORMATION and Local Channels packages, plus an additional $5.00/mo. when customer activates and maintains the INFORMATION package or higher and enrolls in Auto Bill Pay for 12 months with credit card at the point of sale. Account must be in "good standing," as determined by DIRECTV in its sole discretion, to remain eligible. IF BY THE END OF PROMOTIONAL PRICE PERIOD(S) CUSTOMER DOES NOT CONTACT DIRECTV TO CHANGE SERVICE, THEN ALL SERVICES WILL AUTOMATICALLY CONTINUE AT THE THEN-PREVAILING RATES. In certain markets, programming/pricing may vary. IN THE EVENT YOU FAIL TO MAINTAIN YOUR PROGRAMMING AGREEMENT, YOU AGREE THAT DIRECTV MAY CHARGE YOU A PRORATABLE EARLY CANCELLATION FEE OF $480. LIMIT ONE BILL CREDIT OFFER PER ACCOUNT. HD ACCESS OFFER: Upon DIRECTV System activation, DIRECTV will credit the new customer's account for three consecutive months for HD Access provided account is in "good standing," as determined by DIRECTV in its sole discretion, to remain eligible. In the fourth month, HD Access will automatically continue at the then-prevailing rate. LIMIT ONE HD ACCESS BILL CREDIT OFFER PER ACCOUNT. SONICTAP MUSIC CHANNELS OFFER: Upon DIRECTV System activation, DIRECTV will credit the new customer's account for three consecutive months for SonicTap Music Channels. In the fourth month, SonicTap Music Channels will automatically continue at the then-prevailing rate. HARDWARE OFFER: Programming agreement, as defined by customer's commercial programming rate card required. DVR service ($8.00/mo.) activation required for DVR and HD DVR equipment. HD equipment also requires activation of HD Access. Up to two free HD or four free SD receivers per commercial location for a total of 4 free receivers. Make and model of system at DIRECTV's sole discretion. No single family residence allowed. Offer void where prohibited or restricted. All DIRECTV Receivers must be continuously connected to the same land-based phone line. INSTALLATION: Free professional standard installation for OFFICE CHOICE customers. $49.00 professional standard installation only for OFFICE ENTERTAINMENT and OFFICE INFORMATION customers. Complex/Custom installation extra. DIRECTV programming, pricing, terms and conditions subject to change at any time. Taxes not included. Receipt of DIRECTV programming subject to terms of DIRECTV Commercial Customer Viewing Agreement; copy provided with new customer information packet. ©2012 DIRECTV, Inc. DIRECTV, the DIRECTV for Business logo, OFFICE CHOICE, OFFICE ENTERTAINMENT and OFFICE INFORMATION are trademarks of DIRECTV, Inc.
PROMOTIONAL OFFERS: The information below applies to promotional offers for services. These limited-time promotional offers may include special monthly pricing on services, associated items available with your purchase of services, and unique savings and performance capabilities. All promotional offers, unless otherwise indicated, end January 31, 2012. Promotional offers may be limited to specific locations, which may change without notice.
3-months free — Business Support Pack: Requires 12-month term and new or upgrade to existing High-Speed Internet with minimum 1.5mbps HSI speed tier. Applies to Standard Pack and Premium Pack only. Appears as credit on three invoices beginning with the first full month invoice. To avoid services charges, customer must contact CenturyLink before the end of the free billing periods and cancel services. Excludes, taxes, fees and surcharges. Service-specific terms set forth in the Business Support Pack service paragraph above also apply
6-months free HSI Upgrade: Minimum 12-month term required. Available for all speed tiers. Credit each month for six months equal to the difference in the monthly service charge between customer's current and upgraded speed tiers will appear on customers first or second invoice after upgrade. Excludes taxes, fees and surcharges. Service-specific terms set forth in the High-Speed Internet service paragraph above also apply.
$5 Bill Credit with Verizon Wireless: Applies when new or existing 1.5 mbps or higher HSI small business customers with minimum two-year term activate through CenturyLink a new Verizon Wireless line of service with minimum two-year term. One $5 credit per account issued each month for up to 24 consecutive months on HSI portion of customer's CenturyLink bill. Verizon Wireless services billed separately by Verizon. Service-specific terms set forth in the High-Speed Internet service paragraph above also apply.
© 2011 CenturyLink, Inc. All Rights Reserved. The name CenturyLink and the pathways logo are trademarks of CenturyLink, Inc. All other marks are the property of their respective owners.