Additional Information Regarding CenturyLink Products And Services

GENERAL TERMS
SERVICE AND OFFER-SPECIFIC TERMS
BUSINESS INTERNET AND DATA
BUSINESS TV
PROMOTIONAL OFFERS
BUSINESS PHONE
BUSINESS SOLUTIONS

GENERAL TERMS: Offers and rates apply to business customers only. The following sections apply to all business services: General, Terms and Conditions, Taxes, Fees and Surcharges, Monthly Rate, and Discounts and Credits.

GENERAL: Services and offers not available everywhere. CenturyLink may change or cancel services, or substitute similar services at its sole discretion without notice. Requires credit approval and deposit may be required. Additional restrictions apply.

TERMS AND CONDITIONS: All products and services are governed by tariffs, terms of service, or terms and conditions posted at http://www.centurylink.com/Pages/AboutUs/Legal/ ("Website"). Products and services are provided by the CenturyLink operating company serving your service location.

TAXES, FEES, AND SURCHARGES: All prices exclude taxes, fees and surcharges, which apply to all services, and include federal and state-mandated and permitted charges, cost recovery charges, state and local fees that vary by area, and certain in-state surcharges. Cost recovery fees are not taxes or government-required charges for use. Additional charges apply depending on services selected, including a carrier Universal Service charge, carrier cost recovery surcharges or national access fee surcharge,a one-time High-Speed Internet activation fee, and a one-time voice service activation fee, extended area service charges, monthly zone increment charges, and connection fees. Taxes, fees, and surcharges apply based on standard monthly, not promotional, rates.

MONTHLY RATE: Monthly rate applies while customer subscribes to all qualifying services. If one or more services are cancelled, the standard monthly rate or rate defined in the tariffs/terms and conditions will apply to each remaining service.

DISCOUNTS AND CREDITS: All applicable discounts and credits will be applied beginning in the first or second full month of billing.

SERVICE AND OFFER-SPECIFIC TERMS: Each section below applies to the specific business service listed. Subscription to specific services or offers by existing customers will cause the loss of any then-current discounts related to such services purchased.

LOCAL SERVICES: Local phone services include direct-dial, local calling, a number of calling features determined by the selected local service plan, and choice of CenturyLink local long distance or toll plans (additional charges apply). Activation fees may apply. Plans exclude dial-up internet connections, conference lines, directory and operator assistance, multi-party conference calls, or other non single path person to person conversation or voice message. CenturyLink reserves the right to move a customer on this plan to an alternative plan if usage on the plan does not resemble typical business, local voice calling.

LONG DISTANCE SERVICES: Per minute and monthly recurring rates apply to one business phone line with direct-dial, nationwide voice calling; including all U.S. states, territories and possessions;excludes data and facsimile services (including dial-up internet connections), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, transcriptions, or multi-dwelling units. Restrictions on number of local and long-distance packages/plans per account apply. CenturyLink reserves the right to move a customer on the plan to an alternative plan if usage on the plan does not resemble typical business usage. International calling available for additional per minute and/or per month charges; all applicable rates are posted to the Website. If a block of minutes is included for long distance calling, the following applies: block minutes do not apply to operator services, switched data services or international calls; usage in excess of block minutes are billed at the applicable per minute rate; unused minutes in the block do not carry over to next month; and all International calling is billing separately from block minutes.

HIGH SPEED INTERNET SERVICES: Speed availability varies by service location. A term commitment (12 months, 24 months, or 36 months) may be required and depending on customer location, early termination results in either a $199 early termination fee or payment of the applicable monthly recurring service fee multiplied by the number of months remaining in the minimum service period, up to $200. Activation fees may apply. An additional monthly or flat fee, installation fee, and separate shipping and handling fee may apply to customer’s modem or router, depending on HSI package and options selected. Customers must accept High-Speed Internet Subscriber Agreement or Business-Class High-Speed Internet terms and conditions, as applicable. Listed broadband speeds vary due to conditions outside of network control, including customer location and equipment, and are not guaranteed. Consistent speed claim and private direct connection claim as well as claim that your connection to CenturyLink's network is 100% yours is based on CenturyLink providing HSI subscribers with a dedicated virtual circuit connection to the CenturyLink central office.

BUSINESS SUPPORT PACK: Rates listed are per computer, per month with a 12-month term. Early termination fees apply. Microsoft Windows 2000, 7, XP or Vista operating systems only. Suspected misuse or abuse of any computer support may result in termination of support. CenturyLink reserves the right to limit the amount of time spent on any single issue and recommend the dispatch of an in-office technician, at additional cost to customer, in order to resolve the issue, any may decline certain services or operations outside of the scope of the service defined in the Terms and Conditions. RescueIT In-Office Computer Support: Additional charges will apply. Microsoft Windows 2000, 7, XP, Vista or Apply operating systems installation, reinstallation or system recovery only. All necessary connections require customer-supplied wiring and adaptors.

RESCUEIT FREE SETUP OFFER: One personal computer per plan. 12-month term agreement required. Early termination fees apply in the total amount of monthly recurring charges remaining in the term. Microsoft Windows® 2000, XP, Windows 7 or Vista operating systems only. Suspected misuse or abuse of any computer support may result in termination of support. CenturyLink reserves the right to limit the amount of time spent on any single issue and recommend the dispatch of an in-office technician, at additional costs to customer, in order to resolve the issue, and may decline certain services or operations outside of the scope of the service defined in the Terms and Conditions. In-Office Computer Support: Microsoft Windows® 2000, XP, Windows 7 or Vista or Apple operating systems installation, reinstallation or system recovery only. All necessary connections require customer-supplied wiring and adaptors.

HIGH-SPEED INTERNET ($29.99 FOR 12 MONTHS OFFER): Listed rate available to new High-Speed Internet business customers subscribing to available speeds from 1.5 up to 10mbps. 36-month term commitment for High-Speed Internet required and requires subscription to a qualifying calling plan from CenturyLink (after 12 months the rate reverts to the then-current standard rate.) Depending on customer location, early termination results in either a $199 early termination fee or payment of the applicable monthly recurring service fee multiplied by the number of months remaining in the minimum service period, up to $200. Service-specific terms set forth in the High-Speed Internet Services paragraph above also apply.

HIGH-SPEED INTERNET ($29.99 FOR 12 MONTHS W/ BUNDLE OFFER): Available to new High-Speed Internet business customers subscribing to a qualifying CenturyLink bundle of services. Listed rate is for 12 months, includes High-Speed Internet at up to 25 Mbps where available and requires the purchase of a qualifying bundle including unlimited local and domestic long-distance calling and additional features with a 36-month term commitment for all services (after 12 months the rate reverts to the then-current standard rate). An additional monthly or flat fee, installation fee, and separate shipping and handling fee may apply to customer’s modem or router, depending on HSI package and options selected. Depending on service location, an early termination fee will apply in the amount of $200 or a prorated amount based on the number of months remaining in the term up to $600. Service-specific terms set forth in the Local, Long Distance and High-Speed Internet Services paragraphs above also apply.

HIGH-SPEED INTERNET (1.5mbps) WITH UNLIMITED LOCAL DOUBLE PLAY OFFER: Listed rate available to new High-Speed Internet business customers subscribing to 1.5mbps speed tier, unlimited local calling with select features and choice of required long distance plan (additional charges may apply). 36-month term commitment required (after 12 months the rate reverts to the then-current standard rate.) Not available in Wyoming. Depending on customer location, early termination results in either a $199 early termination fee or payment of the applicable monthly recurring service fee multiplied by the number of months remaining in the minimum service period, up to $200. Service-specific terms set forth in the Local and High-Speed Internet Services paragraphs above also apply.

PURE BROADBAND OFFER: The listed High-Speed Internet discount rate is available to new PURE Broadband business customers only and requires a 24-month term agreement (after 12 months the rate reverts to the then-current standard rate). Listed rate applies to speed tiers of 3mbps up to 10 mbps High-Speed Internet service. Not combinable with other offers. Depending on customer location, either a $99 early termination fee will apply or customer will be responsible for payment of the applicable monthly recurring service fee multiplied by the number of months remaining in the minimum service period, up to $200.00. Telephone landline is part of the service only for the purpose of data traffic transmission/connection and cannot be used for voice traffic transmission, except for 911 services. Service-specific terms set forth in the High-Speed Internet Services paragraph above also apply.

CORE CONNECT® : Offer available to new high-speed Internet business customers only. The listed bundle monthly rate includes high-speed Internet with speed tiers from 768kbps up to 20mbps depending on availability, unlimited direct-dial local and domestic long-distance service and requires a 36-month term agreement (after 12 months the rate reverts to the then-current standard rate). Activation fees may apply. An additional monthly or flat fee, installation fee, and separate shipping and handling fee may apply to customer's modem or router, depending on HSI package and options selected. An early termination fee will apply in the amount of $200. Service-specific terms set forth in the Local, Long Distance and High-Speed Internet Services paragraphs above also apply.

CORE CONNECT®LITE: New business customers only. Listed bundle rate of $70.00/mo. includes High-Speed Internet at up to 3mbps with unlimited local calling and applicable features, and requires a 36-month term commitment (after which the rate reverts to the then-current standard rate). Activation fees may apply. An additional monthly or flat fee, installation fee, and separate shipping and handling fee may apply to customer’s modem or router, depending on HSI package and options selected. An early termination fee will apply in the amount of $200. Service-specific terms set forth in the Local and High-Speed Internet Services paragraphs above also apply.

TRIPLE BIZ CORE CONNECT®/DIRECTV BUNDLE OFFER: The listed bundle monthly rate includes high-speed Internet with speed tiers from 1.5mbps to up to 20mbps depending on availability, unlimited direct-dial local and domestic long-distance service, and DIRECTV Business Information service package and requires a 36-month term agreement for CenturyLink services and a 24-month term agreement for DIRECTV (after 12 months the rates revert to the then-current standard rate). Activation fees may apply. An additional monthly or flat fee, installation fee, and separate shipping and handling fee may apply to customer's modem or router, depending on HSI package and options selected. An early termination fee will apply in the amount of $200 to Core Connect. Service-specific terms set forth in the Local, Long Distance, High-Speed Internet Services and Core Connect paragraphs above and the DIRECTV offer paragraphs also apply.

GROW PACK OFFER: Business Customers with CenturyLink High-Speed Internet and Office Plus or Core Connect only. Grow Essentials: Listed monthly rate is for a month-to-month term and includes the listed features. Grow Complete: Listed monthly rate includes listed features, requires a 12-month term and a one-time $300 set-up fee. One website design per plan. Suspected misuse or abuse of any website maintenance support may result in termination of support. Customer may incur additional costs for additional maintenance time over the included 30 minutes per month. Early termination fees: If customer terminates before end of term, customer will receive a full refund for termination within 30 days from order date if no pre-development work has begun. If pre-development work has begun, and customer is still within the first 30 days after order date, customer will receive a 50% refund. For early termination after 30 days or after development has begun, an early termination charge equal to the monthly recurring charge for any months remaining in the term, plus any charges for services accrued but not yet paid will apply.

DIRECTV OFFERS: COMMERCIAL XTRA Pack offer ends 5/21/14. NFL SUNDAY TICKET Early Bird offer ends 5/21/14, on approved credit. New NFL SUNDAY TICKET Commercial Customers Only. Credit card may be required. 24-month programming agreement required. Additional $10.00/mo. credit for 12 months after signing up for Auto Bill Pay and with activation of the BUSINESS INFORMATION package or above. Pricing based on EVO of 1–100 only. $19.95 Handling and Delivery fee required. To access DIRECTV HD programming, an HD Access fee ($25.00/mo.) and HD equipment are required. Number of HD channels varies by package. Applicable use tax adjustment may apply on the retail value of the installation. Blackout restrictions and other conditions apply to all sports programming. Sports subscriptions sold separately. Actual number of games varies by market.

Public Viewing: Additional outlet fees $15.00/mo. apply for the third and each additional receiver. Business Viewing: No mirroring fee for only one receiver. Mirroring fee for first two receivers $6.00/mo.; additional receiver mirroring fees $6.00/mo. each for up to 9 additional receivers, $3.00/mo. for the 10th through 21st additional receiver and $1.00/mo. for the 22nd and beyond. Private Viewing: No mirroring fee for only one receiver. Mirroring fee for first two receiver’s $6.00/mo.; additional receiver mirroring fees $6.00/mo. each. Additional $10.00/mo. credit for 12 months after signing up for Auto Bill Pay and with activation of the BUSINESS INFORMATION package or above. Additional $5 per month Bundle credit for 12 months when added to an existing CenturyLink customer Voice and/or HSI account.

Credit card may be required (except in MA & PA). All programming and pricing subject to change at any time. *Local channels eligibility based on service address. Not all networks available in all markets. COMMERCIAL XTRA PACK BILL CREDIT OFFER: Pricing for COMMERCIAL XTRA Pack based on Estimated Viewing Occupancy (EVO of 1-100 only). COMMERCIAL XTRA Pack (regularly $133.99/mo.) includes local channels, COMMERCIAL XTRA ($74.49/mo.), SPORTS PACK ($12.99/mo.) and outlet fees for two receivers ($46.51/mo.). Additional outlet fees $15.00/mo. apply for the third and each additional receiver. Purchase of 24 consecutive months of COMMERCIAL XTRA Pack with local channels (if available in your market) required. Upon DIRECTV System activation and beginning in the second month, DIRECTV will credit the new COMMERCIAL XTRA Pack customer’s account $39.00/mo. for twelve consecutive months for the COMMERCIAL XTRA Pack with local channels packages, plus an additional $10.00/mo. when customer activates and maintains the BUSINESS INFORMATION package or higher and enrollment in Auto Bill Pay for 12 months with credit card at the point of sale. Account must be in “good standing,” as determined by DIRECTV in its sole discretion, to remain eligible. IF BY THE END OF PROMOTIONAL PRICE PERIOD(S) CUSTOMER DOES NOT CONTACT DIRECTV TO CHANGE SERVICE, THEN ALL SERVICES WILL AUTOMATICALLY CONTINUE AT THE THEN-PREVAILING RATES. In certain markets, programming/pricing may vary. IN THE EVENT YOU FAIL TO MAINTAIN YOUR PROGRAMMING AGREEMENT, YOU AGREE THAT DIRECTV MAY CHARGE YOU A PRORATABLE EARLY CANCELLATION FEE OF $480. LIMIT ONE BILL CREDIT OFFER PER ACCOUNT.

HD ACCESS OFFER: Upon DIRECTV System activation, DIRECTV will credit the new customer's account for three consecutive months for HD Access provided account is in "good standing", as determined by DIRECTV in its sole discretion, to remain eligible. In the fourth month, HD Access will automatically continue at the then-prevailing rate. LIMIT ONE HD ACCESS BILL CREDIT OFFER PER ACCOUNT.

2014 PUBLIC NFL SUNDAY TICKET OFFER: In order to receive NFL SUNDAY TICKET, customer must subscribe to a Commercial base programming package with a 24-month agreement. Pricing based on Fire Code Occupancy (FCO). NFL SUNDAY TICKET consists of all out-of-market Sunday games broadcast on FOX and CBS at 1pm and 4pm ET. However, games broadcast by your local FOX or CBS affiliate will not be available on NFL SUNDAY TICKET. Blackout restrictions and other conditions apply to sports programming. Customers must order by 5/21/14 and activate by 5/21/14 to be eligible for the Early Bird 5-Pay option. Pricing based on FCO. The remaining balance of NFL SUNDAY TICKET, up to $137,000 will be charged to customers account in the event of early disconnect. LIMIT ONE NFL SUNDAY TICKET OFFER PER ACCOUNT. Offer void where prohibited or restricted. DIRECTV programming, pricing, terms and conditions subject to change at any time. Sports subscriptions automatically continue each year provided DIRECTV carries these services, unless subscriber calls 1-866-945-9940 to cancel prior to the start of the season.

IF BY THE END OF PROMOTIONAL PRICE PERIOD(S) CUSTOMER DOES NOT CONTACT DIRECTV TO CHANGE SERVICE, THEN ALL SERVICES WILL AUTOMATICALLY CONTINUE AT THE THEN-PREVAILING RATES. In certain markets, programming/pricing may vary. IN THE EVENT YOU FAIL TO MAINTAIN YOUR PROGRAMMING AGREEMENT, YOU AGREE THAT DIRECTV MAY CHARGE YOU A PRORATABLE EARLY CANCELLATION FEE OF up to $480. LIMIT ONE BILL CREDIT OFFER PER ACCOUNT.

HARDWARE OFFER: Programming agreement, as defined by customer’s commercial programming rate card required. DVR service ($12.00/mo.) activation required for DVR and HD DVR equipment. Offer available to new commercial customers in commercial structures no more than three stories high. No single-family residence allowed. Up to four free HD or SD receivers per commercial location. Make and model of system at DIRECTV’s sole discretion. Offer void where prohibited or restricted. All DIRECTV Receivers must be continuously connected to the same land-based phone line.

††SONICTAP MUSIC CHANNELS OFFER: Upon DIRECTV System activation, DIRECTV will credit the new customer’s account $35.99/mo. for three consecutive months for SonicTap Music Channels. In the fourth month, SonicTap Music Channels will automatically continue at the then-prevailing rate. NBA LEAGUE PASS: Actual number of games varies by market. Blackout rules and other restrictions apply to all sports programming. NBA League Pass PROGRAMMING/BILL CREDIT OFFER: New DIRECTV commercial customers only. To receive NBA League Pass, a DIRECTV commercial subscription to a base programming package is required. Customers must order by 11/16/13 and activated by 12/16/13 to be eligible for the 5-pay, or order by 1/17/14 and activated by 2/16/14 to be eligible for the 3-pay option, or order by 3/17/14 and activated by 4/16/14 to be eligible for the 1-pay option. IN THE EVENT OF AN EARLY DISCONNECT, THE REMAINING BALANCE OF NBA LEAGUE PASS WILL BE CHARGED TO CUSTOMER’S ACCOUNT. LIMIT ONE NBA LEAGUE PASS OFFER PER ACCOUNT. NBA LEAGUE PASS continues automatically provided DIRECTV carries this service, unless the customer calls 1-866-771-1523 to cancel prior to the start of the season. Programming, pricing, terms and conditions subject to change at any time. NBA League Pass trademarks and copyrights are used with permission of NBA League Properties, Inc.

NHL® CENTER ICE®: Actual number of games varies by market. Blackout rules and other conditions apply to all sports programming. NHL CENTER ICE PROGRAMMING/BILL CREDIT OFFER: To receive NHL CENTER ICE, a DIRECTV commercial subscription to a base programming package or above is required. Programming charges based on Estimated Viewing Occupancy (EVO). . . Customers must order by 11/15/13 and activate by 12/14/13 to be eligible for the 5-pay, or order by 1/13/14 and activate by 2/12/14 to be eligible for the 3-pay option, or order by 3/14/14 and activate by 4/13/14 to be eligible for the 1-pay option. IN THE EVENT OF EARLY DISCONNECT, THE REMAINING BALANCE OF NHL CENTER ICE WILL BE CHARGED TO THE CUSTOMERS ACCOUNT. LIMIT ONE NHL CENTER ICE PROMOTIONAL OFFER PER ACCOUNT. NHL CENTER ICE continues automatically provided DIRECTV carries this service, unless the customer calls 1-866-771-1523 to cancel prior to the start of the season. Programming, pricing, terms and conditions subject to change at any time. NHL, the NHL Shield, Center Ice, The Game Lives Where You Do and the Center Ice logo are trademarks of the National Hockey League. All NHL logos and marks are the property of the NHL and may not be reproduced without the prior written consent of NHL Enterprises, L.P. ©NHL 2013.

INSTALLATION: Free standard professional commercial installation with BUSINESS CHOICE subscriptions. $49.00 standard professional installation for BUSINESS INFORMATION customers. Complex/Custom installation extra. All DIRECTV Receivers must be continuously connected to the same land-based phone line. Offers void where prohibited or restricted. DIRECTV programming, pricing, terms and conditions subject to change at any time. Pricing is commercial. Taxes not included. Receipt of DIRECTV programming subject to terms of DIRECTV Commercial Customer Viewing Agreement; copy provided with new customer information packet. ©2013 DIRECTV. DIRECTV, the DIRECTV for Business logo, COMMERCIAL XTRA PACK, BUSINESS CHOICE and BUSINESS INFORMATION are trademarks of DIRECTV, LLC. All other trademarks and service marks are the property of their respective owners.

CENTURYLINK BILL CREDIT OFFER: Purchase of 24 consecutive months of the COMMERCIAL XTRA Pack, BUSINESS CHOICE, or BUSINESS INFORMATION, and Local Channels packages (if available in your market) required. Upon DIRECTV System activation, beginning in the second month, DIRECTV will begin to credit the new customer’s account for 12 consecutive months in the amount of $5.00/mo. in addition to any applicable commercial base national offer credits. Customers must subscribe to and maintain eligible CenturyLink services at the time of activation to receive CenturyLink bundle bill credits. Bill credit given by DIRECTV as CenturyLink bundle credit. Must maintain base programming package, SonicTap excluded.

PROMOTIONAL OFFERS: The information below applies to promotional offers for services. These limited-time promotional offers may include special monthly pricing on services, associated items available with your purchase of services, and unique savings and performance capabilities. All promotional offers, unless otherwise indicated, end 9/30/2014. Promotional offers may be limited to specific locations, which may change without notice. Promotional offers and rates: All applicable promotional offers are available to new and existing CenturyLink customers, unless otherwise specified. Offer limited to one promotional credit per account.

3 months free – Business Support Pack: Requires 12-month term and new or upgrade to existing High-Speed Internet with minimum 1.5mbps HSI speed tier. Applies to Standard Pack and Premium Pack only. Appears as credit on three invoices beginning with the first full month invoice. To avoid services charges, customer must contact CenturyLink before the end of the free billing periods and cancel services. Excludes, taxes, fees and surcharges. Service-specific terms set forth in the Business Support Pack service paragraph above also apply.

6 months free HSI Upgrade: Minimum 12-month term required. Available for speeds up to 25Mbps. Invoice credit each month for six months equal to the difference in the monthly service charge between customer's current and upgraded speed tiers will appear on customers first or second invoice after upgrade. Excludes taxes, fees and surcharges. Service-specific terms set forth in the High-Speed Internet Services paragraph above also apply.

$5 Bill Credit with Verizon Wireless: Applies when new or existing 1.5 mbps or higher HSI small business customers with minimum two-year term activate through CenturyLink a new Verizon Wireless line of service with minimum two-year term. One $5 credit per account issued each month for up to 24 consecutive months on HSI portion of customer's CenturyLink bill. Verizon Wireless services billed separately by Verizon. Service-specific terms set forth in the High-Speed Internet Services paragraph above also apply.

30-Day Satisfaction Guarantee: Applies only to new CenturyLink Business, Centrex and PRI lines, High Speed Internet, Key and PBX Trunks.. To be eligible, customers must complete online form at www.centurylink.com/business at least 5 days before requesting cancellation. Must cancel no later than 30th day after service installation at customer's business. CenturyLink will credit the following applicable charges to customer's CenturyLink invoice within 60 business days following disconnection date: monthly recurring charges, monthly recurring modem or router charges, shipping and handling fees for modem or router, professional installation fees and activation fee, Does not apply to CenturyLink nonstandard, specially constructed/configured, managed or bulk services, equipment or third-party provided or supported solutions.

Price Lock Guarantee - Applies only to the monthly recurring charges for the 36-month term for the listed services; excludes all taxes, fees and surcharges, monthly recurring fees for modem/router and professional installation, and shipping and handling fee for customer's modem or router. Offer requires customer to remain in good standing and terminates if customer changes its account in any manner, including any change to the required CenturyLink services (canceled, upgraded, downgraded), telephone number change, or change of physical location of any installed service (including customer moves from location of installed services).

Up to 3 Months Free Unlimited Business Bundle: New business voice customers up to 10 lines of service only. Requires 12-month(1 month free), 24-month(2 months free) or 36-month(3 months free) term commitment. Excludes taxes, fees and surcharges. Customer will receive one-time waiver of non-recurring charge and one credit each month for up to three consecutive months in the amount of the local and long distance monthly service charges beginning with the first full month invoice. Service-specific terms set forth in the Local and Long Distance Services paragraphs above also apply.

CONNECTED BACKUP OFFER: Offer available to new high-speed Internet business customers only. The Connected Backup bundle requires a 24 or 36 month term agreement as indicated and includes high-speed Internet with speed tiers of up to 15Mbps, 25Mbps or 45Mbps where available and the secure online backup with backup space of 250GB per device, email and web/audio conferencing. An additional monthly or flat fee, installation fee, and separate shipping and handling fee may apply to customer's modem or router, depending on HSI package and options selected. An early termination fee will apply in the amount of $200 (24-month term) or $300 (36-month term.) The Connected Backup Bundle products and services are governed by terms and conditions posted at http://www.centurylink.com/Pages/AboutUs/Legal/ and https://www.savvisdirect.com/terms-conditions. Service-specific terms set forth in the High-Speed Internet Services paragraph above also apply.

CONNECTED OFFICE OFFER: Offer available to new high-speed Internet business customers only. The Connected Office bundle requires a 24 or 36 month term agreement as indicated and includes high-speed Internet with speed tiers of up to 15Mbps, 25Mbps or 45Mbps where available and software-as-a-service applications for secure online backup space of 25GB per device, email and web/audio conferencing. An additional monthly or flat fee, installation fee, and separate shipping and handling fee may apply to customer’s modem or router, depending on HSI package and options selected. An early termination fee will apply in the amount of $200 (24-month term) or $300 (36-month term.) The Connected Office Bundle products and services are governed by terms and conditions posted at http://www.centurylink.com/Pages/AboutUs/Legal/ and https://www.savvisdirect.com/terms-conditions. Service-specific terms set forth in the High-Speed Internet Services paragraph above also apply.

MANAGED OFFICE: Listed rate is per seat per month for 3-10 seats with a signed 36-month agreement, requires purchase of CenturyLink High-Speed Internet and includes local calls, on-net calls, 8xx outbound calls and a fee waiver for up to 3000 minutes per month of off-net domestic outbound long distance and inbound 8xx calls (if plan is purchased), end user and administrator portals, a limited set of features and one IP handset per seat. Rate excludes taxes, fees and surcharges. Additional fees will apply for additional long distance /toll free minutes, extended local access service and additional features. A one-time activation/setup fee may apply per seat. Early termination fees will apply as set forth in the Managed Office Service Exhibit and are calculated based on the number of seats and a percentage of the MRC, waived NRCs and third party costs incurred.

MICROSOFT OFFICE 365: Customer will receive subscriptions based on the CenturyLink bundle purchased to use the products on the specified number of PCs during customer’s subscription term with CenturyLink, which begins upon initial installation and activation of the product. These services are subject to acceptance of the terms and conditions included with the product. Features may be added, modified, or removed during the service period and customer should install updates when they become available. Office 365 is designed to work with the current or immediately previous version of Internet Explorer or Firefox, or the latest version of Chrome or Safari.

SAAS CLOUD APPLICATION FIRST MONTH FREE OFFER: Offer available to new or existing customers making a new Software-as-a-Service (SaaS) purchase, who do not already host their website with CenturyLink. Available on qualifying SaaS applications except DNR/T and SSL Certificate. Customer may need to input valid credit card number with U.S. based billing address and qualifying promo code at time of purchase. Customer will be billed the monthly service charge 30 days after purchase and each month until service is canceled by customer. Monthly recurring charges will be assessed in advance and are non-refundable under any circumstances and usage-based and non-recurring charges will be assessed when incurred or on the first day of the next billing cycle, at CenturyLink’s sole discretion. Customer must accept CenturyLink’s terms and conditions at https://www.savvisdirect.com/terms-conditions and all applicable third party terms and conditions, as required. Service level agreements (SLAs) in the terms and conditions describe customer’s sole remedy for service quality or performance issues of any kind. Monthly recurring charges include listed features and service may have a bundle term commitment with an early termination fee.

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