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CNAM Customer Interface

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Overview

To maximize your Caller ID functionality, CenturyLink end-user customer names, as well as names from a number of Competitive Local Exchange Carriers (CLECs) and wireless companies, are contained in the CenturyLink calling name database. Your end-user customers will get higher levels of satisfaction in their Caller ID use when you can provide a greater number of names as well as more accurate and complete name information.

The DBAS II CNAM interface provides the ability to create, update and delete CNAM records using your web browser. To request an account, the point of contact (POC) for your company should provide the following information for each person needing access:

  • Name
  • Company
  • Phone number
  • Email address

Minimum system requirements

  • Windows XP SP1 or Windows 2000 SP3
  • 2.3GHz Pentium 4 CPU or faster
  • 512MB RAM
  • 40GB Disk Space
  • 1024x768 Resolution, = 65,000 colors
  • Internet Explorer 6.0
  • Java 1.5.0_11. Only this version is supported with the DBAS II interface. CenturyLink does not provide the Java software. This version is available as a free download at the Java web site.
  • Citrix client
  • DBAS II should be accessed through a hardwired broadband connection. It cannot be used mobile broadband cards

Please note: the above system requirements are subject to change.

Troubleshooting

Issue Action
After clicking the Calling Name Customer Interface link, the DBAS II Logon window does not display Contact us and an NSA will work with you to resolve your issue.

Business hours:
Monday-Friday, 8:00 am-5:00 pm, Central time.

If issues occur during non-business hours, it will be addressed the next business day. In the interim, call 800-578-2273 (LIDB Admin line) to have an CenturyLink representative handle your request.
In the Line form, after entering a Line record, this message displays: "You do not have permission for this line." Your company is not the account owner (AO) for this line record; therefore, you cannot access it. If this Line record was recently ported from another service provider (SP) to your company, the old SP has not removed the Line record under their AO, please wait 24-48 hours to allow the old SP to remove their Line record, and try again.
In the Line form, after entering a Line record, this message displays: "Group does not exist." The NPA-NXX entered has not been created. Please call the LIDB Admin line and explain to the representative that you are receiving a "Group does not exist" message in the Line form. The representative will load the NPA-NXX. The record can then be updated.

 

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