Wholesale: Products & Services

Service Maintenance Guarantee

Overview

CenturyLink is so confident in the reliability of its high-performance, fiber-optic network, you receive one of the most powerful guarantees in the industry. In the unlikely event of an outage, service interruption credits are applied to your monthly recurring charges (MRCs).

The Service Maintenance Guarantee from CenturyLink provides coverage on the access services most requested by CenturyLink.

With the Service Maintenance Guarantee, you may:

• Enjoy guaranteed network performance.
• Take confidence in your service - and the services you provide.
• Protect your investment in your infrastructure and customer base by delivering highly reliable service.
• Receive service interruption credits, in the unlikely event of network downtime.

Features & Benefits

• CenturyLink high-performance, fiber-optic network - delivers highly reliable service you and your customers need.
• A virtually unmatched guarantee - gives you "peace of mind" that comes with guaranteed performance . . . confidence you can extend to your customers.
• Service interruption credits - reduce your monthly recurring charges in the unlikely event of an outage.
• Coverage for a wide range of access services - lets you choose from the access services most requested by CenturyLink.

Product Details

Service interruption credits are applied from the time you report the interruption to CenturyLink through the time the service becomes operational. For specific service credit information, please refer to CenturyLink FCC #3 Tariff.

The Service Maintenance Guarantee applies to the following access services:

Access Period	Outage Period (minutes)	Applicable Credit
CenturyLink SONET RingSM Service	1 or more	100% of MRCs
Switched Access DS1 Transport Switched Access DS3 Transport	30-119	10% of MRCs
Switched Access STS1 Transport Special Access DS1 High Capacity Services	120-239	25% of MRCs
Special Access DS3 High Capacity Services Special Access STS1 High Capacity Services	240-479	50% of MRCs
Frame Relay DS1 level and above UNI Port Connections Frame Relay DS1 level and above NNI Port Connections ATM UNI and NNI Port Connections ATM Access Terminations ATM Interoffice Mileage	480 or more	100% of MRCs
Switched Access Voice Grade Services Switched Access CenturyLink OptiPointSM Services Special Access Voice Grade Services Special Access Digital Data Services Special Access Fractional DS1 Services Special Access Monthly Program Audio Services Special Access Monthly Video Services Special Access CenturyLink OptiPointSM Services Frame Relay 56/64 kbps UNI Port Connection	30 or more	1/1440 of MRCs for each period of 30 minutes

Business Applications

• Protects your investment in your network services.
• Improves the responsiveness you can offer to your customers.
• Reduces the time and expenses associated with network downtime, should an outage occur, letting you focus your energies on your business opportunities.
• Builds additional confidence in your network reliability, thanks to the stability of the CenturyLink backbone.

Last Update: July 31, 2017