Wholesale: Products & Services

External Documentation Requests Process & CLEC External Process Clarification Request

External Documentation Requests Process

Would you like CenturyLink™ to clarify language about an existing process, or is there an existing process that you need to see documented? Please complete the External Documentation Request Form and once submitted, a CenturyLink Documentation Analyst will review your request.

For more information about the External Documentation Request Process standards, please download the External Documentation Request Process Guide.

Selecting the hyperlink below will provide a complete listing of documentation change requests with various statuses. Also, please hit the Refresh or Reload button on your browser to be sure that you are viewing the most recent reports.

Wholesale External Documentation Requests Interactive View
Wholesale External Documentation Requests Archive

CLEC External Process Clarification Request

The CLEC External Process Clarification Change Request that was created to provide the CLECs a method to notify CenturyLink when CenturyLink unintentionally makes a change to an undocumented or documented existing process (when the current documentation may not address specifics of a process), which impacts the CLECs.

This process will be used when previous attempts to resolve the concern have failed and the issue needs to be escalated to determine final resolution. Please complete the CLEC Clarification Request Form and once submitted, a CenturyLink Analyst will review your request and you'll receive confirmation within 48 hours.

For more information about the CLEC External Process Clarification Request Process Guide.

Process Clarification Meeting Resolution

Last Update: March 13, 2014