Telecommunications Service Priority (TSP) - V7.0
Telecommunications Service Priority (TSP) is an FCC mandate that CenturyLink™ supports.
TSP is the regulatory, administrative, and operational system which authorizes and provides priority treatment in the provisioning and/or restoration of National Security Emergency Preparedness (NSEP) telecommunications services.
NSEP Service refers to telecommunications services that are needed to maintain a state of readiness. They are used to respond to and manage any event or crisis (local or nation-wide) that:
- causes, or could cause injury or harm to the population
- causes, or could cause damage to or loss of property
- threatens the NSEP posture of the United States
TSP was established on November 17, 1988 by the FCC:
- to help reduce chaos after a disaster, when service providers are overwhelmed with repair requests
- to provide a means to make the decision on what lines/circuits should be restored first
The FCC established a user program to ensure that telecommunication lines most necessary to promote the nation's security and emergency preparedness functions are given priority installation and restoration.
TSP contains two primary and distinctive components:
- Restoration: A restoration priority is applied to new or existing telecommunications services to ensure restoration before a non - TSP program user. It must be requested and assigned before a service outage occurs
- Provisioning: A provisioning priority is obtained to facilitate the priority installation of new telecommunications services in a shorter than normal interval, when necessary.
Terms and Conditions
It is the policy of CenturyLink to provide Telecommunications Service Priority (TSP) as required by the FCC:
- In order to remain in compliance with the FCC Report and Order, it would be necessary for CenturyLink to dispatch on TSP identified circuits before attending to non-TSP circuits.
- Only lines that provide essential coverage during an immediate crisis should be TSP.
- The Federal Government is the only one that determines if a customer is qualified for TSP. CenturyLink does not grant approval of TSP requests.
- The customer must determine their critical circuit requirements and request TSP priority service from the Office of Priority Telecommunications (OPT).
- The application process to the Federal Government generally takes less than 2 weeks.
TSP is not:
- A redundant network
- A guarantee that facilities will never go out of service
- An equipment feature sold by the service providers
Generally any circuit or line based telecommunications service may qualify for TSP. The following are examples of the types of services that commonly have TSP applied:
- ATM Cell and Frame Relay
- CCSAC SS7 Links
- Exchange Access (switched and special)
- Feature Group A
- Foreign Exchange
- Private Line
- Private Networks
- Switched Access Private Line (Wireless Type II)
- Unbundled Network Elements
- Unbundled Loop
- Enhanced Extended Loop (EEL)
- Loop Mux Combo (LMC)
- Virtual Networks
- Private Line, WATS and FGA service jointly provided by CenturyLink and an Other Access Provider (OAP)
TSP is not available on:
- Feature Groups B, C or D
- Direct Inward Dialing (DID) and PBX lines since they are a feature of a trunk service. The facility DS1, DS3, OCn should carry the TSP designation.
Subscribing to TSP
The following steps must be taken to subscribe to TSP:
- A customer (user) must submit a request to the OPT to obtain a TSP code. See the Telecommunications Service Priority website for information.
- Once qualified, the customer submits their request(s) to CenturyLink with the assigned TSP code for restoration and/or provisioning. A separate TSP code must be provided for each circuit.
- Customer will provide CenturyLink the OPT-assigned TSP code and CenturyLink will apply the TSP code into the operating system. The TSP code will be placed in our provisioning and repair databases.
- CenturyLink restores and/or provisions the request accordingly, based on the assigned priority.
For information regarding any of the following, please contact the TSP web site at http://tsp.ncs.gov and follow the link for Users:
- TSP Categories
- Service Profiles
- Priority Levels
- Authorization Codes
- TSP Request Process
- Priority Action Appeal Process
- User Information
- Vendor Responsibilities
- Subcontractor Guidelines
- Renewal Guidelines
Non-recurring charges apply to implement and/or change levels of Priority Restoration. Recurring charges apply for administration and maintenance of Priority Restoration.
Minimally, one month's recurring revenue associated to restoration will be applied when TSP request is completed and added to an account. CenturyLink will not pro-rate recurring charges if the service is cancelled prior to a full billing cycle. Non-recurring charges associated to TSP apply for Priority Installation. Additionally, expedite charges apply for priority installation and restoration. Additional information can be found in Expedites and Escalations Overview.
TSP may be requested on single or multiple lines/points of termination. Charges for both installation and restoration apply per line/per point of termination at the end-user premises. Billing applies to each service termination at the customer premises locations.
Example: A two-point DS1 Service is charged one TSP charge at each customer premises resulting in two TSP charges, however a DS1 Unbundled Loop is only charged one TSP charge because there is one customer premise location, and the other termination is a CLEC collocation at a CenturyLink central office.
Non-recurring charges apply to implement and/or change levels of Priority Restoration. Recurring charges apply for administration/maintenance of Priority Restoration.
Billing for recurring revenue associated to restoration is a minimum of one month's service.
Non-recurring charges and expedite charges apply for Priority Installation.
Priority Restoration and Installation
Charges for both installation and restoration apply per line/per point of termination at a customer's premises.
For additional information, contact your CenturyLink Sales Executive.
CenturyLink rates, rate elements, and how they apply for TSP are described in CenturyLink Operating Companies Tariff F.C.C. No. 11 and in the state specific Tariffs/Catalogs/Price Lists.
Service interval guidelines are found in the Service Interval Guide (SIG). TSP requests submitted with a shorter than standard interval are prioritized before non-TSP requests according to the priority level assigned to the impacted service. Expedite charges apply. Additional information can be found in Expedites and Escalations Overview.
TSP requests are submitted by the customer via internet, fax, or mail to: Office of Priority Telecommunications (OPT) at the NCS. The TSP "Service User Manual" provides complete information on the TSP System and is available via the internet or upon request from the OPT.
The customer is responsible for:
- Initiating the request with the NCS Office
- Renewing or removing TSP codes according to the guidelines set forth by NCS TSP Program Office. If renewal is not granted, or to remove TSP before expiration, you must submit an ASR or LSR to remove the TSP code from CenturyLink account records.
Requests are sent to:
Attention: TSP Program Office
Mail Stop 8510
245 Murray Lane, Bldg. 410
Washington, DC 20528-8510
Telephone #: (866) 627-2255
Fax #: (703) 235-5806
Steps for obtaining TSP:
- The telecommunications service must qualify to be a NSEP service.
- The service request is sent to the OPT. Non-Federal users send their request to their sponsoring Federal agency as identified by the OPT.
- Once a request is received, the OPT issues a TSP Authorization Code which must be provided to the service vendor.
A TSP service user is any individual or organization subscribing to a NSEP telecommunications service for which a TSP assignment has been requested or assigned.
TSP service is not limited to Federal government users. State, local, foreign governments, and many private sector organizations, have services that qualify for TSP assignment.
An Authorization Code must be obtained through the NCS office prior to placing an order for TSP service through CenturyLink. The NCS Office determines priority levels, designating Authorization Codes, and providing that data to the customer.
The code is composed of 12 characters and is divided into two primary parts:
|1 to 9||computer generated number for government tracking|
|11 and 12||TSP Code|
NOTE: EACH CIRCUIT MUST HAVE A UNIQUE TSP AUTHORIZATION CODE. MULTIPLE CIRCUITS CANNOT SHARE A TSP CODE. The IXC or CLEC must designate which circuit and level of facility will have the TSP applied to it. Requests for multiple circuits with only one TSP code provided will be rejected. The submitter will need to contact their Service Manager for assistance.
Example: If TSP is requested on a DS1 level circuit, TSP will apply to the DS1 facility. TSP can not be applied to any DS0 level circuits riding the DS1 unless a separate TSP request has been submitted with a unique code designating those DS0 level circuits riding the DS1. The reverse is true for circuits where TSP has been requested on the DS0 level, but not on the DS1 or higher level facility.
- Restoration Only (Restoration means the repair or returning to service)
- Provisioning Only (Installation of new service)
- Restoration AND Provisioning
Provisioning Priority Levels
Categories for Provisioning (Installation) Priority:
- Emergency services are those newly ordered services so critical as to require provisioning at the earliest possible time. 11th character of TSP code = "E". NOTE: Emergency "E" applies only to provisioning and is applicable to certified, newly ordered services that are critical and require provisioning at the earliest possible date. Expedite charges apply.
- Essential services are all other NSEP services assigned restoration and/or provisioning priorities with the TSP System. 11th character of TSP code = 1, 2, 3, 4 or 5.
- Services with a zero (0) in the 11th character of the TSP code indicate provisioning priority of None and are placed lowest in hierarchy for Provisioning.
Primary or Sub-Contractor Status
When CenturyLink receives the TSP Authorization Code directly from the customer or their authorized agent, then CenturyLink is considered the Prime Service Vendor (PX suffixed USOCs). These are generally CenturyLink Mass Markets or General Exchange Tariff (GET) requests or may include CenturyLink administrative lines.
When CenturyLink receives the TSP Authorization Code via a request from another Service Vendor, an Inter-exchange Carrier (IXC), or Competitive Local Exchange Carrier (CLEC) then CenturyLink is considered the Sub-Contractor (SX suffixed USOCs). CenturyLink is the Sub-Contractor for all Wholesale services. Only SX suffixed USOCs are valid on Wholesale requests for TSP.
Existing TSP Service Requests
The CLEC must populate the TSP field of the ASR/LSR for all subsequent order activity on accounts with existing TSP to ensure the code gets re-applied to CenturyLink service records and repair systems. This includes all ACT types.
On conversion activity, if the end-user customer is changing provider (CenturyLink to CLEC, CLEC to CLEC migrations) or if the product type or circuit ID is changing, the CLEC must revoke the old codes and request new codes using the appropriate forms and process provided at the NCS TSP Program Office. This is necessary to maintain valid circuit and vendor information regarding TSP circuits and to keep the authorizations current.
NOTE: Bulk conversions of TSP designated circuits may be handled through the project coordination process.
TSP is requested by including the TSP Authorization code in the TSP field on the ASR form. Any change requests to an existing account must have the TSP Authorization code in the TSP field on the ASR form to ensure translation to updated service records. Conversions, migrations, or changes to service or product type that result in modification to circuit records require revocation of old codes. New codes must be obtained by the customer from the NCS and provided to CenturyLink with the change activity in order to maintain service records both with CenturyLink and the NCS TSP Program Office. Changes to the service may require re-qualification to TSP eligibility. This includes changes to product type or conversion from one provider to another. Example: Private Line to Unbundled Loop conversion, Transfer of Responsibility, Address or terminating location change, CenturyLink to IXC provider.
TSP is removed by including the TSP Authorization code with Characters 11 and 12 replaced with "00" in the TSP field on the ASR form.
NOTE: A TSP code ending in "00" indicates the removal of a previously assigned TSP code. Renewing and Revoking
If renewal is not granted, or to remove TSP before expiration, you must submit an ASR to remove the TSP code from CenturyLink account records.
Bulk Wireless Type II requests may be submitted via coordinated project. Contact your Account Manager for additional information.
Adding, Changing TSP
Include the TSP Authorization Code in the TSP field when using the following forms:
- Centrex Resale
- Loop Service
- Loop Service with Number Portability
- Port Service
Include the TSP Authorization Code in the REMARKS field when using the following forms:
- Resale Private Line
- Resale Frame Relay
Include the TSP USOCs on the appropriate product forms, as required.
Change requests to an existing account must have the TSP Authorization code in the TSP field on the appropriate LSR forms.
Conversions, migrations, or changes to service or product type that result in modification to circuit records require revocation of old codes. New codes must be obtained through the NCS and provided to CenturyLink with the change activity in order to maintain service records for CenturyLink and the NCS. Changes to the service, including changes to product type or conversion from one provider to another may require re-qualification of TSP eligibility. Example: EEL to Private Line conversion, Transfer of Responsibility, Address or terminating location change, CLEC to CLEC conversion, etc.
Removing, Revoking TSP
Include the TSP Authorization Code with Characters 11 and 12 replaced with "00" in the TSP field on the following forms on the following forms:
- Centrex Resale
- Loop Service
- Loop Service with Number Portability
- Port Service
Include the TSP Authorization Code with Characters 11 and 12 replaced with "00" in the REMARKS field when using the following forms:
- Resale Private Line
- Resale Frame Relay
- "00" indicates the removal of a previously assigned TSP code
- If renewal is not granted or to remove TSP before expiration, you must submit an LSR to remove the TSP code from CenturyLink account records
You must choose the level of service you want the priority applied.
Example: Service consists of a DS3 with DS1 and DS0 channels, the TSP priority could apply to the DS0s the DS1 or the DS3. A DS1 or DS3 can be considered operational even though one or more of the circuits riding that DS1 or DS3 are not operational.
General ordering activities are described in the Ordering Overview.
Feature Codes (USOCs)
When CenturyLink receives the TSP Authorization Code via a request from another Service Vendor, an Inter-exchange Carrier (IXC), or Competitive Local Exchange Carrier (CLEC) then CenturyLink is considered the Sub-Contractor and is designated by the (SX suffixed USOCs) below. west is the Sub-Contractor for all Wholesale services. Only SX suffixed USOCs are valid on Wholesale requests for TSP.
- Invocation (Emergency Priority Level)
- Level Implementation (adding Restoration Priority Level)
- Level Change Only (used when changing Restoration Priority Level)
- Administration/Maintenance (bills the recurring charge)
If CenturyLink receives the Authorization Code directly from:
- The customer or their authorized agent, then CenturyLink is considered the Prime Service Vendor (PX suffix).
- Another Service Vendor or Interexchange Carrier, then CenturyLink is considered the Sub-Contractor (SX suffix).
TSP will be identified on the Customer Service Record (CSR), Pending Service Order Notification (PSON), and the Completion Notice (CN) with TSP USOCs and Field Identifiers (FIDs) of TSP and PSAN, e.g., 1FB/TSP 03/PSAN TSP01234C-03.
Requesting Repair and Escalation for Circuits Carrying TSP Restoration Designation
If a TSP designated circuit encounters a service outage, CenturyLink will prioritize restoration according to TSP regulations without any action necessary by you. If your end-user encounters a service outage you may notify CenturyLink Wholesale Repair Escalations with the Telephone Number, Circuit ID or 2/6 code, and TSP code of the service carrying the restoration priority. See the Wholesale Customer Service Repair Escalation List for Residence, Small Business, Medium-Large Business, and Wholesale for contact information.
Last Update: May 1, 2013