Open Product/Process CR PC090110-1 Detail |
| Title: Process to request a waiver of termination fees on Qwest Choice Business Packages term agreements in the event of a Death or Military Call to Duty. | ||||||
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Current Status Date |
Area Impacted | Products Impacted | |||
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| PC090110-1 |
Deferred 9/10/2010 |
Resale | ||||
| Originator: Schwartze, Cindy |
| Originator Company Name: Qwest Corporation |
| Owner: Schwartze, Cindy |
| Director: |
| CR PM: Lorence, Susan |
Description Of Change |
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DESCRIPTION REVISED 09/08/10: A Reseller may request that Qwest waive termination fees in the event a Reseller customer’s business ceases to operate as a result of a death or military assignment of a sole proprietor or small business owner critical to the operation of the business. This waiver would only apply to Qwest Choice Business (PGOQL), Qwest Choice Business Plus (PGOQM), Qwest Choice Business Add-A-Line (PGOQN) and Qwest Choice Business Prime (PGOQT) Packages with term agreements. A letter identifying the disconnection of service and requesting waiver of termination fees will be required. Additionally, a death certificate or military call to duty letter must be provided.
The draft proposal process is: Fax your Service Manager a copy of the death certificate or military call to duty letter along with a letter requesting waiver of termination fees on designated account(s) and the PON of the LSR requesting the waiver. Submit an LSR to disconnect the QCB package(s), mark it for manual handling, with a comment that the required documentation for a waiver of termination fees has been sent to your Service Manager. Include the Service Manager's name.
ORIGINAL DESCRIPTION A Reseller may request that Qwest waive termination fees in the event a Reseller customer’s business ceases to operate as a result of a death or military assignment of a sole proprietor or small business owner critical to the operation of the business. This waiver would only apply to Qwest Choice Business (PGOQL), Qwest Choice Business Plus (PGOQM), Qwest Choice Business Add-A-Line (PGOQN) and Qwest Choice Business Prime (PGOQT) Packages with term agreements.
A letter identifying the disconnection of service and requesting waiver of termination fees will be required. Additionally, a death certificate or military call to duty letter must be provided.
The draft proposal process is: Fax your Service Manager a copy of the death certificate or military call to duty letter along with a letter requesting waiver of termination fees on designated account(s) and the PON of the LSR requesting the waiver. Submit an LSR to disconnect the QCB package(s), mark it for manual handling, with a comment that the required documentation for a waiver of termination fees has been sent to your Service Manager. Include the Service Manager's name.
The proposed implementation date is 11/1/10.
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Information Current as of 5/23/2012