Wholesale support

CenturyLink Wholesale support options

National Wholesale Customer Care

Monday through Friday, 8:00 AM - 6:00 PM ET

866-434-2555, option 3 (303-797-0208)

Contact National Wholesale Customer Care center for general inquiries and Control Center support:

You can create and update repair tickets in Control Center:

Updated 03-01-2019
Note: As of 04-01-2019, our former contact number 800-291-7707 for National Wholesale Customer Care will be disconnected.  Please note the new toll free number and option above, and the new direct dial number for international.

CenturyLink Repair

Legacy Qwest National Repair Contacts (Legacy Qwest Services found outside the 14-state region)

800-524-5249 (303-797-0289)
  • Option 1:  VOIP products & services
  • Option 2:  MPLS, IPVPN, Ethernet and Internet Access Products & Services
  • Option 3:  Private Line, Wavelength, Dark Fiber Products & Services
  • Option 4:  Traditional Voice Products & Services
  • Option 5:  Network Managed Services, SD-WAN, Managed Office Products & Services
  • Option 6:  All Other Issues

Updated 03-01-2019

National Service Delivery Activations/Installations (Test and Turn Up)

Implementations Management Group (IMG)

M-F 0800-1900 ET

800-860-6403
  • Option 1: Dedicated Private Line (Point to Point)
  • Option 2: Dedicated, Switched, DALs, Toll Free

National Service Delivery Activation Center

(Technician support is limited to previously scheduled reservation ID)

877-860-3282
  • Option 1: IQ Enhanced (M-F 0700-2330 ET)
  • Option 2:  IP Activations DIA, IQ Data Bundle, MPLS/Internet, Ethernet, ELINE, Frame/ATM
    (M-F 0700-2330 ET)
  • Option 3: International IP (M-F 0700-2300 ET)
  • Option 6: Coordinator (M-F 0700-2300 ET)

Broadband Installation Group

M-F 0600-1800 MT

866-323-2244
  • Option 1: New DS3 Activations
  • Option 2:  New Optical/Ethernet Activations
  • Option 3: Customer Broadband Grooms and Disconnects
  • Option 4: New ELA or MOE Loop Testing

IP Voice technical help desk

M-F 0700-1900 ET

877-878-7543
  • Option 1: Scheduled activation of VOIP service or porting Telephone Number fulfillment
  • Option 2:  Office Administrator Assistance, VOIP web portal questions, 911 address changes
  • Option 3: Report a problem with your VOIP service
  • Option 4: Obtain status on already reported repair problem

National Wholesale Billing Disputes and Inquiries

888-496-7447

Billing in Control Center
You can create and update billing tickets (disputes) in Control Center:


Local Wholesale Customer Service for CLEC and Payphone

866-434-2555, option 1

Updated 03-01-2019

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