Wholesale support

Using the toll free reservation tool

If you need a new 8XX number, select from a computer-generated random number or create your own, known as a vanity number. Use Control Center to see if a number is available and if it is, you can order it. 

To reserve a toll-free number:

  1. Click the Inventory tab, then click the Inventory Services subtab.

    Control Center displays a list of all services assigned to the accounts under your enterprise ID. If you have more than ten services, you can view the rest of your services by clicking one of the blue linked Show numbers at the top of the list or you can click the down arrow at the bottom of the list to add ten services at a time to the view.
  1. You can reserve a toll-free number from any of your existing toll-free services. Search for one of your toll-free services in one of these ways:

    • Sort your services using the Sort by… list (e.g., Service Type). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your services by selecting an option from the View All (Default) list.

    • Search for the service (by service type, account, etc.) using the Search by… field and search box. (To search using multiple search criteria, click Advanced Search, then fill in your search criteria and click Apply Search Filters. When you're done, click Close Advanced Search.)
  1. When you find a toll-free service, click the blue arrow on the right of the line for the service. By default, the Details section opens.

  2. Scroll down, then click the Number Reservation section.
  1. Do one of the following:
Reserving a random /generic 8XX number
  1. Do the following:

    • type how many numbers you want to reserve

    • click the Random Numbers button
Reserving a vanity 8XX number
  1. Do the following:
    1. type how many numbers you want to reserve

    2. click the Vanity Numbers button (you can reserve only one vanity number at a time)

    3. select the area code you want your number to start with

    4. in the two blank fields to the right of the area code, type the remaining seven digits of the vanity number you want to reserve, e.g., for 866BigSnow, you would type 866 244 7669
  2. You can use asterisks (*) in place of characters and we'll provide you with a selection of available numbers (e.g., 800SNOW*** or 800*SNOW**)
Note: If you need to reserve more than 500 8xx, please contact Wholesale Customer Care.
  1. Click Submit.

Control Center requests the number(s) you want. You will receive an email confirming your number reservation and providing a status update.

Reservation Status
  1. Click on Reservation Status accordion to open it.  By default all Status are displayed: Pending, Failed, Partial, Reserved, Canceled, Expired, Ordered.
  2. You can Search For a specific Toll Free Number, or Requested by.
  1. You can select the box by Toll Free Numbers and click the Cancel Selected button.  A message will advise "Note: Cancel Request submitted. Canceled reservations may take several minutes to be removed from the list."
Note: toll free reservations are valid for 45 days.  CenturyLink recommends you add the 8xx to your account within 40 days of the reservation.
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