The toll-free view and modify a call plan tool allows you to make changes to your switched and dedicated 8XX numbers in near real time. See below steps to get started, and click here for more detailed information.
You can retrieve 8xx numbers to make call plan changes in multiple ways:
Toll Free Inventory
Go to Inventory tab and the Inventory Service subtab displays. You can search for a dedicated or switched 8xx number by Product/Service ID, or click the Show Advanced Search and filter for Toll Free (then click Apply Search Filters). When you retrieve the desired 8xx number, you can click on the 8xx row to open it and Navigate to Details View. The View/Modify Call Plan tool is displayed.
Go to Orders tab and the Order Status subtab displays, select Service Status; or go to Reports, select Voice Reports, then select Service Status. Enter the dedicated or switched 8xx number and retrieve it, then click on the 8xx number (green hyperlink). The View/Modify Call Plan tool is displayed.
Save Changes now has a > indicator to the left of it.
Note: When replicating toll free call plans, DNIS (Dialed Numbered Identification System) may be changed on the Replicate Call Plans screen.
One option is to select the “Use 8XX as DNIS” checkbox; this will assign the Toll Free number as the DNIS digits for each Toll Free number in the order request.
Second option is to enter the Toll Free number - comma - and then the DNIS digits in the Toll Free Number text box.