Using Control Center, you can check a business name, address, or telephone number to see which CenturyLink Wholesale Broadband services are available. The type of services you can see are available include adding new; upgrading existing; broadband, including higher bandwidth; or qualifying for a new office you're opening. Phone numbers and addresses can be used to check to see if they qualify for services.
As you type the address, two list boxes will display below the address search field. The first list will contain GLM address predictions and the second list will display Google address predictions.
Pressing the down arrow key while focus is in the address search field will cause focus to move to the GLM list. You can use the arrow keys to move through the list. Pressing the Enter key on your keyboard will select the address. You may select an address by clicking it with the mouse, too. Pressing ALT + UpArrow will move focus back to the address search field.
If you don't find the desired address in either list, type the complete address with commas between the street, city, state, and zip. Then press the Enter key on your keyboard. The entered address to be sent to GLM for validation.
The list of valid addresses will be displayed in the GLM list. Select the desired address to start the qualification process. If GLM is unable to validate the address a form will be presented so you can request the addition of the address to GLM. Before you can make this request you must specify the coordinates of the location.
After you select the address in the suggested results, Control Center will qualify the address for CenturyLink services and places a pin on the map for the location. A green check indicates that the address qualifies for the service; a red X, like the one below, indicates the service is currently not available at the address.
Bulk upload provides Excel and CSV spreadsheet templates sent to the CenturyLink Wholesale Broadband team to see if multiple addresses or phone numbers qualify for service.
The maximum number of rows per spreadsheet is 1,999 address rows (with the header, there can be 2,000 rows total). For more than 1,999 addresses, submit on a separate spreadsheet template. Requests for bulk qualifications under 20 locations are processed immediately. Requests with more than 20 locations are processed after 5:00 pm PT.
Icons in the bulk processing header
Hover over the icons in the header to view icon labels, which include:
Bulk processing result file rows
Hover over the icons on the right end of the bulk processing rows to view icon labels, which include:
Column C, address line 2 is not required, but if your address has multiple floors or buildings we recommend including that information in this field. USPS descriptions include:
Example of HSI qualification batch template by telephone:
Row 1 header must not be deleted. Row 2 is an example and can be deleted.
You will see a confirmation message that says: Batch qualification file has been queued for processing.
In the spreadsheet results, there are multiple columns per technology type, showing combinations of upload/download speeds. When viewing the results, only those upload/download speed combinations that are in your contract will be available for ordering during phase one of the CenturyLink Wholesale Broadband product introduction. Higher speeds shown in the spreadsheet that are not in your current contract will become available in phase two of our product introduction. You will receive a contract amendment when phase two speeds are available.
Scroll to the far right of the spreadsheet results to view the SWC CLLI (serving wire center) and Region. The Region will be critical for you to know whether you enter the order in EASE or IMA.
If the address is not served by CenturyLink, a comment will be added to the row.