Control Center allows you to submit TDM dedicated and IP Voice Toll Free numbers for Add, Change, and/or Disconnect orders via the Dedicated Toll Free Origination (DTFO) self service tool. New/Reserved, Porting and Complementary Carrier Order Types are supported.
Control Center offers multiple 8XX ordering options, including self-service tools and OLOFs. For help choosing an 8XX ordering method, see the "Control Center Toll Free Ordering Reference Matrix" in Control Center > Walk Me Through tab/widget > Control Center Guides.
This document is a quick reference guide that provides Supported Order Types, Supported 8XX Quantity per Order, Supported Features and Ordering Intervals.
General DTFO Notes
Order Type field on DTFO Add Order:
DTFO Disconnect Orders Notes:
DTFO Disconnect orders are provisioned via automated process. When the DTFO Disconnect order is submitted, CenturyLink will be unable to cancel the DTFO Disconnect order in Control Center, or in the downstream provisioning process. If DTFO disconnect was submitted in error, the disconnected 8xx numbers will need to be added back to the account when the disconnect order has completed all provisioning jobsteps.
DTFO Disconnect orders cannot be scheduled for a future date. If it is requested in the DTFO order comments section, the order will proceed through the automated disconnect provisioning process, since future disconnect date is not supported in the DTFO disconnect automated provisioning order flow.
Requesting a near future date for 8xx disconnect is available only via toll free OnLine Order Forms (OLOFs), specifically the "TDM Voice Toll Free" OLOF, and the "IP Voice LD or Toll Free" OLOF.