OnLine Order Forms (OLOF) are service order forms that are submitted to CenturyLink for order entry.
Completion Guides are available to provide guidance and information for filling out each type of OLOF. In Control Center, click on the Walk Me Through widget at the bottom of Control Center, and select Control Center Guides to access the OLOF Completion Guides.
|OnLine Order Form
||Order or Port Type
||CenturyLink Telco-Colocation service offers CenturyLink IXC IP and transport customers the option to lease space in a CenturyLink Point of Presence (PoP) or a remote Colocation (ROW) site.|
||E-Line uses Ethernet over MPLS over a non-oversubscribed DWDM network that combines the benefits of intelligent routing with the advantages of 100 percent committed bandwidth.|
||IP Solutions is a globally available data solution comprised of a suite of CenturyLink Communications (aka QCC) products built upon a standards-based MPLS (multi-protocol label switching) framework within CenturyLink’s AS-209 network, providing direct access to the CenturyLink Fiber Network. IP Solutions can be used to create multi node networks or provide Internet access. Outside of the Wholesale organization, CenturyLink refers to IP Solutions as IQ Networking.|
|IP Voice LD or Toll Free
Select either one or both:
(OLOF will add either or both sections, as selected)
IP Voice 1+ Termination, Origination, and International Gateway provides a cost-effective way for service providers to terminate and originate phone calls worldwide while taking advantage of IP voice technology.
|Private Line||Order Type:
||Private Line is a service utilized to carry voice, data, and video between geographically dispersed locations. It provides your customers with scalable, reliable, and secure transport via a direct channel from one location to another.|
|TDM Voice Toll Free||Order Type:
Formerly known as STFO Standard Toll Free Order form
*TDM trunk groups only; for IP Voice/VOIP trunk groups and/or 8xx numbers, use the "IP Voice or Toll Free" OLOF (see above)
|TDM Voice LD
DAL, DS1, DS3, OC3, OC12, OC48, OC192
Note: you can also click the Orders tab, click the Order Status subtab, then click the Manage Orders link.
All *Required Fields on the OLOF (fields with a red asterisk) must be completed, at which time the Submit Request button will become available so the OLOF can be submitted. To assist with this, the sections with Required Fields are called out with a “Contains Required Fields” designation.
As you open the section and begin to make selections and enter information, the “Contains Required Fields” designation is red (there is also an “X” at the end to indicate the section is incomplete).
When all Required Fields in the section are completed, the “Contains Required Fields” designation changes from red to blue, with a check mark icon to indicate completion of all Required Fields in this section.
To activate the Submit Request button:
The IP Solutions has a "Complete this order using attached order form" - see this article for more details
All OLOFs with Service Address will have a consistent appearance. OLOFs will have a Domestic/International option either in a list for Order Type, or as a selection in the Service Address section, as applicable for the product.
After clicking on Validate Address button, you may be presented with the message "Exact Service Address could not be found. Please select a location from the near match list." You can select one of the presented address options, or "Use address as entered."
Ordering error message "8XX Is Not Transferable, please submit a STFO OLOF"
This error info message may appear in Control Center self service ordering tools (such as 8xx > Switched or Switched Batch results). This means the 8XX number already exists on another CenturyLink account. Submit a "TDM Voice Toll Free" OLOF (formerly known as STFO Standard Toll Free Order form). It supports switched termination toll free numbers as well as dedicated termination (TDM trunk groups only). The order entry center will transfer the 8xx number to your account (Resp Org control or LOA may be required).