Wholesale support

Using Post-Submission Order Status

Post-Submission Order Status provides Core orders and milestone jobsteps for Dedicated Batch, DTFO and OLOF orders.  View the Control Center Order Status Matrix

  1. Click Orders, click Order Status, then click Post-Submission Order Status.

Post-Submission Order Status page includes:

  1. Simple Filter (“Search for…”)
  2. Advanced Search
  3. Sortable menu bar
  4. Customization (customize columns icon)
  5. Orders

Simple Filter (aka “Search for…”)

Simple Filter allows you to search for orders in multiple ways. Follow the steps in the procedure below to use the simple search functionality.

Click on any one of the options below to open a new search box. The search box will appear to the right of the screen you see below. This allows you to enter the specific criteria.

If you don’t exactly know the information of the search criteria you seek to find, use an asterisk (*) anywhere in the field as a wildcard to enhance your search.  Example: *12345, 12345*

Advanced Search

Advanced Search allows you to filter/search in multiple ways:

To utilize Advanced Search, click the Advanced Search button:

The Advanced Filtering Options overlay window will display.

Complete the search fields and click Apply.

Choosing more than one search criteria will limit your returned results.  

Click Apply to retrieve the data, or click Close to stop the search.

You can find multiple orders by inserting multiple IDs (separated by commas) into one of the search boxes.

Sortable menu bar

The menu bar allows you to sort by Parent Order ID, Order Type, Service Type, Status, or Status Date. To sort these options, click on the column heading to sort or reverse sort.  You may also change the size of each column by clicking/selecting the appropriate column line.  The fields sort in ascending or descending order.

  • Parent Order will provide the internal CenturyLink™ order number
  • Sales Order ID(s) will provide the Sales Order
  • Order Type will include New/Install, Change, or Disconnect Orders
  • Service Type includes either Ethernet Private Line, IQ Networking, Optical Wavelength Service, CPE, or On Demand IVR
  • Status will be In Progress, Cancelled, or Completed
  • Status Date will display the date the order moved into that order status

Customization (Customize Columns icon)

Click  on the right side of the menu bar, next to the Status Date column

Customize Column window opens.

Select and remove columns to be displayed on sortable menu bar.

The portal will retain these settings until browser cache is cleared.

Parent Order (hyperlinks)

Click on any of the hyperlinks under the Parent Order ID column to open the order for viewing.

Order Details Tab

Click on any Parent Order ID hyperlink and a new screen will appear.

The Order Details tab (the first tab in the new window) provides the Parent Order ID, Order Type, Service Type, Status, Status Date, Account Name, Account ID, and PON:

Click on the Previous or Next buttons at the bottom of the page to scroll through all your orders and view the details without returning to the home page.

Sales and Provisioning Orders Tab

The Sales and Provisioning Orders tab will return three sections:

  • Section one provides the Sales Order ID, Location of the service, current Status and the Status Date.
  • Section two provides the Tracking Number (Engineering Order ID(s)), Service ID, Status based on job step, and Status Date.
  • Section three provides a Status, Status Date and attachment copy of IPAA, FOCR, HCUT, LCNR letters. You may opt to enable word wrap in order to minimize scrolling left to right. This can be done by clicking on Format->Word Wrap.

Each of the columns in both sections one and two allow sorting in ascending or descending order. 

View History of Order

The status presented in this view will show the current order status.   Click on the Tracking # (Engineering order) hyperlink to open a history of your order, showing the completed job steps and the date.  Order History will display new orders received after the release.

This page will present the parent order number, the historic job step status and status date. The job steps are in descending order, with the most recent at the top.  Clicking the Back button will return you to the Sales & Provisioning Orders page.

Job Steps

A job step is a significant step CenturyLink makes in the process of completing your order.

The job steps that trigger an Order Status update are in the table below.

Example: once the OVOE job step has closed in CORE, you will see “Provisioning in Progress” in Order Status.  That status will not change until the next job step closes.  If an order does not fall into one of the job steps below, it will default to the previous job step/status in the table below.

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