Wholesale support

Using Preliminary Order Status

Preliminary Order Status includes Order Status for Switched Batch, Dedicated Batch, DTFO orders, View/Modify Call Plan changes, and access to OLOF orders.  View the Control Center Order Status Matrix

  1. Click Orders, click Order Status, then click Preliminary Order Status.

Preliminary Order Status page includes:

  1. Simple Filter aka “Search For…”
  2. Advanced Search
  3. Sortable menu bar
  4. Customize Column icon
  5. Parent Order ID / Batch Filename

Simple Filter aka “Search For…” will allow you to filter the orders by the following specific info:

  • Parent Order ID
  • Product Account ID
  • Order Type
  • Service Type
  • Status
  • PON
  • Account Name
  • Ordering Method

Note that some columns such as Product Account ID, PON or Account Name are not displayed in the screenshot. This is addressed in Customize Column icon info later in this article.

After selecting one of the criteria in the Search For list, a field will appear to the right of the list.

You can use the enter key on your keyboard, or click the >> icon to the right of the Search field, to launch the search/filter. The Reset button will clear a search/filter and reload the default screen showing all orders from last 90 days.

The below screenshot is the Preliminary Order Status section from the Control Center Order Status Matrix.  It provides info on the Parent Order ID, Order Type, Service Type and Ordering Method for each Ordering Tool/type.

For example, you would select Ordering Method in the “Search for…” drop down menu, then you could enter Switched Batch, Dedicated Batch, DTFO, OnLine Order Form, etc.

Note: the Search functionality is case sensitive.  For example, entering “dtfo” will yield no results; it must be entered as “DTFO”.  However, you can utilize the asterisk for wildcard search; so for example, searching Ordering Method as On* will pull up OnLine Order Form orders.

If Status is selected, you can search for a Saved or Submitted DTFO or OnLine Order Form, or other Status such as In Progress or Completed.


Switched and Dedicated Batch = In Progress, Submitted, Completed, Failed

DTFO = Saved, Submitted (or Failed if all 8xx error out)

View/Modify Call Plan = In Progress or Completed

OLOF = Saved, Submitted or Failed

Advanced Search

Clicking the Advanced Search button will open this overlay window:

The Advanced Search option includes an Order Date range search, in addition to the ID Type (Parent Order ID or Product Account ID), Status (In Progress, Saved, Submitted, Completed, Batch Complete), and Type (New/Install, Change, Disconnect).  Choosing more than one search criteria will limit your returned results. Click Apply to retrieve the data or click Close to stop the search

Sortable Menu Bar

The menu bar allows you to sort by Parent Order ID, Order Type, Service Type, Status, or Status Date. To sort these options, click on the column heading to sort or reverse sort. The fields sort in ascending or descending order.

Default view

  • Parent Order ID / Batch Filename* will provide the internal CenturyLink order number or batch filename
  • Order Type* will indicate the Order Action
  • Service Type* will indicate the product
  • Status varies by Service Type (see above)
  • Status Date will display the date the order moved into that order status
  • Ordering Method* will indicate the ordering tool used
  • Action column will display icons for any actions that can be taken on the order, such as View Saved Order, View Submitted Order or Create Template from Order

(For items marked with * see Control Center Order Status Matrix available in Control Center > Support > Control Center Guides)

Available columns to add

  • PON
  • Account Name
  • Account ID
  • Due Date
  • Order Date
  • Product Account ID

Customization (Customize Columns) icon

Customize Columns icon (to the right of the column headers, shown below) will allow you to customize the columns that are displayed, and in what order they display.

After clicking the icon, the Customize Columns overlay will display:

As you select a column under the Available Columns or Current Columns, the arrow between the two fields will change direction, so you can add or remove columns from your view.

You can also use the buttons to the right to Move Up or Move Down as needed.

Note: Parent Order ID / Batch filename will always be the first column, and it cannot be removed from Current Columns.

Click Reset button to return to default Available Columns, as noted above in Sortable Menu bar info.

For Dedicated 8XX Batch, DTFO, OLOF and Billing Address Change, you can view additional status on Post-Submission Order Status.

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