Wholesale support

Service Status

Use Service Status to access a quick overview of current status information for an ANI, 8XX, or Calling Card.

You can access Service Status in two locations:

Click on the Orders tab, then the Order Status subtab, then select Service Status
or
Click on the Reports tab, then the Voice Reports subtab, then select Service Status

  1. After entering the ANI, Card or 8XX number, click the Go button or hit the Enter key on your keyboard.

The following are available on the Service Status page for ANIs:

  • Customer
  • Customer Account
  • Product Account
  • BTN
  • # PAC Digits
  • VPAC Index
  • CIC
  • End User Name
  • Status
  • Bill Begin Date
  • Bill End Date
  • First Usage
  • Last Usage
  • Jurisdictions
  • InterLATA/IntraLATA Confirm Date
  • InterLATA/IntraLATA Confirm TCSI
  • InterLATA/IntraLATA Last Processed
  • InterLATA/IntraLATA TCSI

The following are available on the Service Status page for Switched 8XX:

  • Customer
  • Customer Account
  • Product Account
  • Status
  • Bill Begin Date
  • Bill End Date
  • First Usage
  • Last Usage
  • RTN
  • End User Name
  • RespOrg
  • PAC Digits
  • VPAC Index
  • AOS
  • COS
  • Origination Description
  • Complementary Ind.
  • Termination
  • CenturyLink is RespOrg
  • CenturyLink Routing Date
  • Offnet Routing Date
  • SMS Notify Date
  • SMS Confirm Date
  • RespOrg Reject Date
  • RespOrg Reject Description

The following are available on the Service Status page for Dedicated 8XX:

  • Customer
  • Customer Account
  • Product Account
  • Status
  • Bill Begin Date
  • Bill End Date
  • First Usage
  • Last Usage
  • Trunk Group Name
  • Switch City
  • DNIS
  • End User Name
  • RespOrg
  • COS
  • Origination Description
  • Complementary Ind
  • Enhanced Ind
  • Termination
  • CenturyLink is RespOrg
  • RO (RespOrg) Reject Description
  • CenturyLink Routing Date
  • Offnet Routing Date
  • SMS Notify Date
  • SMS Confirm Date

The following are available on the Service Status page for Calling Cards:

  • Customer
  • Customer Account
  • Product Account
  • BTN
  • Access Number
  • # PAC Digits
  • VPAC Index
  • Status
  • Billing Begin Date
  • Billing End Date
  • First Usage
  • Last Usage
  • International Status
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