Wholesale Support: Control Center

Service Management tile

With Control Center, you can submit repair tickets and configuration change requests for your services. You can then view status on your requests and make changes as necessary.

Repair tickets (Ticketing subtile)

Create, manage, and view status on repair tickets in Control Center. You can also communicate with your CenturyLink technician as we work to resolve your issue.

Configuration change requests

For certain services, you can request configuration changes within Control Center (e.g., DNS changes, requesting additional IP addresses).

Circuit tests

If you're having trouble with a circuit, you can run circuit tests on the service to try and diagnose the problem.

Repair subtile renamed as Ticketing subtile in November 2018:  To prepare for migrating MyLevel 3 users into Control Center, we've renamed the subtile as Ticketing.  The Ticketing subtile now shows a consolidated view of all active repair tickets and configuration change requests, and all tickets/requests closed or canceled within the last 90 days.  To create a new configuration change request, continue to use the Configuration subtile.