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CenturyLink Customer VoIP LNP (SPID 7575)

LNP Description/Overview:

Local Number Portability (LNP) is a procedure which addresses the routing calls to ported numbers interactions between CenturyLink™ and you in association with wireline or wireless to VoIP LNP. It also addresses the call processing impacts for other telecommunications providers in an LNP environment. LNP enables end-users to retain the same Telephone Numbers (TNs) when the end-users change from one local service provider to another within a rate center. No porting out of Rate Center (RC) supported.

Local Number Portability (LNP) is defined by the Telecommunications Act of 1996 as: "the ability of users of telecommunications services to retain, at the same location, existing telecommunications numbers, without impairment of quality, reliability, or convenience when switching from one telecommunications carrier to another."

Porting Request Types Supported: Complex and Projects

SPID 7575 does not support simple ports because all supported accounts are multi-number accounts. A non-simple or complex porting request is defined as any request involving more than one TN. Non-simple/ complex requests of 50 TN's or less will be processed within 24 hrs of the request and can be ported out in 3 business days following the FOC. Project Ports are ICB. Please see port intervals section. Additional note: SPID=7575 supports LNPA-WG Best Practice 67 intervals: http://www.npac.com/lnpa-working-group/lnp-best-practices#0067.

CSRs

It is important to know that not all TNs have a Customer Service Record (CSR). CenturyLink will use its best effort to provide CSR information for requests when available. CSR responses will be made available in the LSR portal.

SPID (7575) CenturyLink Customer VoIP:

To determine whether a port out request should be directed to CenturyLink Customer VoIP (SPID 7575), the gaining LEC should check Number Portability Administration Centers (NPAC) to verify the SPID of the current service provider for the telephone number[s] (TNs) to be ported. The CenturyLink Customer VoIP SPID is 7575. If there is not an active record at NPAC, the gaining LEC should check the OCN in the LERG to determine whether CenturyLink Customer VoIP (SPID 7575) is the current service provider. Requests should be sent to the applicable contacts identified below.

Direction to LSR Portal

LNP CLEC Center Hours of Operations:

Monday – Friday 8:00 AM – 5 PM CST
Saturday, Sunday, holidays – CLOSED

Holidays Closed:

    New Year's Day, Martin Luther King, Jr., President's Day, Memorial Day, Independence Day ,Labor Day, Thanksgiving Day ,Day after Thanksgiving, Christmas Eve and Christmas Day.

LNP CLEC Center Contacts:

LNP LEC Center Contact
Level 1 LNP LEC Center (General)
Phone: 800-850-9048 opt. 3
FAX: N/A
Email: Clec-lnp@centurylink.com
Hours of Operations Monday – Friday 8:00 AM – 5 PM CST
Saturday, Sunday, holidays – CLOSED
Level 2 Michael Pfister, Supervisor
Phone: 256-705-4837
Cell: 256-705-0044
Email: Michael.Pfister@centurylink.com
Level 3 Phillip Goodson
Phone: 256-705-1044
Cell: 256-705-0044
Email: Phillip.Goodson@centurylink.com
After Hours Emergency Phil Goodson is the evening contact resource
Level 4 James Welch
Phone: 303-754-2795
Cell: 503-309-2037
Email: James.Welch@Centurylink.com

Port Order Intervals
Complex and Multiline port (business days)

  • FOC: 24 hours (1-50 lines)
  • Due Dates: 3 day interval
  • Project Ports: ICB (51+ or greater lines)
  • Weekend porting will be honored with no support.

Project guidelines

51 TNs or greater constitutes a project. FOC and DD are all ICB (Reference LNPA-WG Best Practice 67). CenturyLink will provide best effort to supply critical milestone dates back to requesting party within reasonable interval.

Order Processing Procedures:

Listed below is an example of the steps taken in the port out process for complex, standard Due Date request. Intervals are not applicable to ICB project port out request.

Step Process Result
1 CLEC completes sale to new end-user, validates CSR and completes service request forms in provided web portal. NNSP submits service request to CenturyLink (Day 0)
2 CenturyLink receives and processes the service request. CenturyLink provides FOC to NNSP and submits request. Subscription is created at NPAC. (Day 1)
3 CLEC receives FOC and sends create message to NPAC to match subscription activity Matching subscription activity shows concurrence.

NOTE: When a subscription is received at the NPAC from either the ONSP or NNSP, the t1 timer (9 business hours) begins. If the NNSP or the ONSP does not match the subscription before the t1 timer expires, then the t2 timer begins and runs 9 business hours.

If there is no matching subscription from the ONSP and the t1 and t2 timers have expired on the NNSPs subscription, the NNSP may activate the port on the DD without concurrence from the ONSP.

The subscription, if not activated, is cancelled by the NPAC after 30 days.
4 CenturyLink sets the 10-digit unconditional trigger no later than 11:59 PM the day before the DD. (Day 2) 10-digit trigger set (Day 2)
5 NNSP sends activation to NPAC to port TN on DD/FDT. NPAC broadcast sent to all Service Providers. (Day 3) Broadcast received, number is ported to NNSP. CenturyLink service order is completed. (Day 3)
6 Service Order completed
7 Disconnect and removal of switch translations is completed in CenturyLink

Partial Port outs

CenturyLink request that NNSP places a comment in ‘Remarks’ section identifying what action is needed on remaining services.

Expedites:

CenturyLink will consider support of expedited port out interval on an individual case basis (via LSR with the expedite field populated) with particular focus on preventing emergency services (911, Police, Fire, Ambulance or Medical Facilities) from being out of service. However, this does not guarantee that shortened intervals can be met.

Supplement Handling:

To change due dates (DD) or cancel a service request, issue a supplement to your service request.

Note: When a DD supplement or cancel cannot be submitted due to a system outage, verbal requests will be accepted through the escalation process. Following restoration of the system, submit a supplement for the DD change or cancel.

To determine the correct process for DD changes and/or cancels, follow the matrix below.

IF SUPPLEMENT IS SUBMITTED: THEN:
Before 8:00 PM Central Time on the service request DD Submit a supplement to your service request via email to CLEC-LNP@CenturyLink.com.
After 8:00 PM Central Time or before 12:00 PM Central Time the next business day after the service request DD Submit a supplement your service request via email to CLEC-LNP@CenturyLink.com.

(This is considered late notification.)
After 12:00 PM Central Time the next business day after the requested DD

Submit a supplement to your service request via email to CLEC-LNP@CenturyLink.com

(This is considered late notification.)
Before 3:00 PM Central Time, two business days after the requested DD

Submit a supplement to your service request via email to CLEC-LNP@CenturyLink.com

Contact the CLEC LNP Representative to initiate an escalation. (This is considered late notification.)
After 3:00 PM Central Time, two business days after the requested DD
Note: See Failed Port Activities or End-User Out Of Service (OOS) for additional information.
Contact the CLEC LNP Representative to initiate an escalation for the late notification.

Note: You may still be required to send in a supplement, the Representative will advise you if you need a supplement or a new service request.
Three or more days after the requested DD

Note: See Failed Port Activities or End-User Out of Service (OOS) for additional information
Contact the CLEC LNP Representative to initiate an escalation for the late notification.

Steps of Escalation Note: You may still be required to send in a supplement to your service request, the Representative will advise you if you need a supplement or a new service request.
NOTE: You may contact the CLEC LNP Representative at any time concerning your DD change or cancel request.

End-User Out of Service (OOS)

If the end-user is Out of Service (OOS) and the Due Date (DD) on the service request is past and you desire restoration of the CenturyLink service, you must contact the CLEC LNP Team to begin the "Workback" (WB) process within a 48-hour window past a DD. (If after hours must follow escalation procedures with CLEC LNP Team.) If your "Workback" (WB) request includes a request to cancel future port activity, this request will be handled verbally by the CLEC LNP Team and no new service request will be required.

A "Workback" occurs when the end-user is OOS and the subscription was never activated at the NPAC. The CLEC LNP representative will request that you either send in a supplement to the existing service request (when appropriate), or a new service request, via the LSR portal, on all requests to restore service for the end user in the CenturyLink switch, when the request has already been completed and you desire a future port date.

CenturyLink will begin the restoration process for the end-user's service upon receipt of the service request for future port activity or the verbal request on cancels. Occasionally, a restoral may be needed after the port subscription has been activated, these requests will be handled on an ICB through the same End-User Out of Service process. Failure to follow this process may result in the non-fatal reject of your "Workback" request and delay the restoral.

Directory Listings:

You are responsible for contacting a listing service and establishing listings for your end-users. The end user’s current directory listings will be disconnected.

Local Number Portability (LNP) Escalation Process:

The following list can be used for escalations. Please follow the escalation path in sequential order. Please do not skip a level of escalation; you will be routed to the appropriate level should you escalate out of process.

Please note that CenturyLink CLEC LNP Team does not provide after-hours support for port outs. You will need to follow customer out of service (workback) procedures outlined.

First Contact: clec-lnp@centurylink.com
1-877-956-2567
Monday – Friday, 7 a.m. – 5:00 p.m. CT
Second Contact: Michael.Pfister@centurylink.com Monday – Friday, 8 a.m. – 5:00 p.m. CT
Third Contact: Phillip.Goodson@centurylink.com Monday – Friday, 8 a.m. – 5:00 p.m. CT
Fourth Contact: James.Welch@centurylink.com Monday – Friday, 8 a.m. – 5 p.m. CT